Benefits:

401(k)

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

The Company

We are 2+ years in and growing fast! We are a local, independently owned and operated franchise location affiliated with Floor Coverings International, which has 300+ locations across North America and Canada. We strive to give our customers the absolute best experience, from a consultative product selection to expert installation. We work really hard to please our customers and currently maintain a 4.9-star Google rating.

The Position

This is an exciting opportunity to help us continue to grow. The Office Manager position is without question a key role in the success of our business. It’s a challenging and rewarding position with good pay and (mostly) set hours. If you are a person that is able to help people, multi-task, organize and execute systems, keep yourself organized while tracking the details, then this role may be just right for you. As the administrative leader of our office, you will be the “voice” of the company as your voice will often be the first voice that customers, suppliers, and installation partners hear. You are also central to our staff, with every role requiring some collaboration with the Office leader. You’ll be setting appointments, managing schedules, coordinating installations, supporting the team, assisting with bookkeeping and marketing, and performing other critical administrative functions.

The Fit

People who succeed in this role are those with a warm and pleasant demeanor who enjoy administrative tasks and are driven to provide a great experience to our customers. They are good listeners and welcome frequent interruptions while performing their work. People who have a pleasant telephone presence and demeanor, have strong attention to detail, can learn new things, and are personable and pleasant are prime candidates for success in this role, no matter what their background is. While knowledge of home service businesses is desirable, it is not required.

Job Details & Perks:

Paid training provided

Full-time/Part-time (opportunity to start part-time and extend to full-time)

PTO

Flexible, hybrid work arrangement (in-office plus remote) to be agreed with business owner

Opportunities for additional perks and benefits to be discussed with successful candidate

Key Responsibilities:

Marketing & Customer Relations

Manage incoming leads and work promptly to schedule leads to appointments

Coordinate and confirm installation schedules with customers and subcontractors

Support local marketing efforts as requested by owner

Resolve or escalate customer conflicts

Financials

Accurately update QuickBooks daily for all income and expenses as requested by owner

Complete job costing reports monthly for completed projects

As requested by owner, manage timely payment of business related expenses with suppliers and subcontractors

Production

Participate in staff calls at least weekly to discuss upcoming projects and review customer expectations and product orders.

Coordinate the scheduling of jobs with customer and installers

Communicate with installers and customers on start dates and times (initial and reminders)

Update customers with ongoing details of materials orders, installation and job progress.

Maintain internal job folders (virtual) throughout project lifecycle

Manage gifting for customers

Continuous Improvement

Attend at least weekly meetings with Owner and other staff as appropriate (daily collaboration will normally be required)

Collaborate openly regarding opportunities to improve processes, or mitigate risk in achieving business objectives

Be available to attend training seminars at owner’s discretion.

Make decisions and act in accordance with our core values and mission.

Qualifications:

Strong communication skills and pleasant demeanor, particularly over the phone.

Organized, detail oriented, and able to multi-task.

Experience in bookkeeping using QuickBooks is a plus, though not required

Able to work independently with minimal supervision.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.