Office Manager

Gordon Technical Sales And Service

Office Manager

Powhatan, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Health insurance

    Paid time off

    Profit sharing

    Training & development

    Office Manager

    We are a small but growing service company looking for an Office Manager to bring stability, follow-through, and accountability to our day-to-day office operations.

    This is not an assistant role.

    We need someone who can take ownership of office workflow, administrative coordination, customer communication, and follow-up without needing to be managed closely every step of the way.

    We are a busy company with a lot moving at once. The right person will help create order, keep things from slipping, and make sure work gets completed properly from start to finish.

    What this role is responsible for

    This role owns the office-side flow of work. That includes:

    Managing incoming calls and making sure calls are handled properly

    Responding to customer inquiries and keeping communication timely and organized

    Tracking jobs from intake through completion, billing, and closeout

    Following up on open quotes, open customer requests, and unfinished administrative items

    Coordinating with vendors and tracking open orders or outstanding needs

    Making sure required paperwork, records, and internal documentation are complete and accurate

    Maintaining clean, dependable information across our systems

    Helping reduce confusion, missed follow-up, and operational friction across the office

    This role is not responsible for scheduling or coordinating field technicians.

    What success looks like

    In this role, success means:

    Customers get timely responses and clear communication

    Office work stays organized and nothing falls through the cracks

    Jobs are tracked properly and move cleanly through the system

    Completed work gets to billing without unnecessary delay

    Follow-up happens consistently without ownership stepping in

    Records, paperwork, and internal systems stay accurate and reliable

    The office runs with more clarity, less chaos, and fewer dropped balls

    What we’re looking for

    We are looking for someone who is:

    Highly organized

    Detail-oriented

    Calm under pressure

    Strong at follow-through

    Comfortable owning responsibilities independently

    Clear and professional in communication

    Comfortable working with technicians, customers, vendors, and ownership

    Reliable, steady, and mature in how they operate

    This role fits someone who naturally notices what is still open, what needs to happen next, and what cannot be left unfinished.

    What will not work in this role

    This role will not be a fit for someone who:

    Needs constant direction

    Waits to be told what to do next

    Struggles to keep track of multiple open items

    Avoids accountability conversations

    Lets details slip

    Treats follow-up like an afterthought

    Wants a low-responsibility administrative support position

    We are looking for someone who wants to own their area and become a long-term, dependable part of the company.

    About our environment

    We are a service-based company and run a busy operation with high utilization and a lot of moving parts. We are not trying to build corporate layers or unnecessary bureaucracy. We care about clarity, stability, precision, and accountability.

    We value long-term hires and would prefer to bring in someone looking for a real home, not a short stop.

    Compensation

    · Salary range: $45,000–$57,000, based on experience and fit

    · Full-time position

    · Compensation will reflect the value of someone who can truly take ownership and remove load from the business

    We are not working with recruiters or staffing agencies for this role. Any unsolicited outreach or candidate submissions will not be considered.