Benefits:

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

At Handyman Connection, our Office Manager keeps the business running like a well-oiled machine. You’ll lead the office team, support the franchise owner, and oversee customer service, scheduling, revenue tracking, and vendor partnerships. Your work helps drive profitability and smooth day-to-day operations.

If you're proactive, detail-minded, and thrive in a fast-paced leadership role, we want to meet you!

Why Join Handyman Connection?

Lead a High-Impact Role – Your leadership frees up the franchise owner to focus on growth.

Competitive Pay + Bonuses – Earn a strong base salary with performance incentives.

Manage & Mentor the Office Team – Support CSRs and admin staff to keep operations efficient.

Drive Revenue & Results – Work with sales, marketing, and vendors to boost bookings and customer retention.

Build Business Relationships – Partner with suppliers, marketers, and local networks.

Step in as Needed – Provide leadership when the owner is away.

Use Smart Tech – Leverage CRM tools, scheduling software, and dashboards to streamline tasks.

What You’ll Do:

Oversee Office Operations – Supervise CSRs and office workflow.

Track Sales & Efficiency – Monitor KPIs, job completions, and performance metrics.

Coordinate Scheduling & Service – Ensure timely responses, scheduling, and follow-ups.

Drive Sales – Support estimate follow-ups and work to convert leads to jobs.

Manage Vendors & Marketing – Cultivate partnerships that drive leads and brand visibility.

Step in for the Owner – Make decisions and solve problems when needed.

Keep Data Clean – Maintain accurate reports, logs, and customer/job details.

Train the Team – Coach CSRs to follow processes and hit service goals.

Monitor Reviews & Feedback – Track NPS scores and online reviews to improve service.

Stay Efficient – Improve systems and eliminate waste in daily operations.

What We’re Looking For:

Leadership Experience – You’ve managed teams and operations with confidence.

Business Mindset – You understand how service, sales, and systems drive profit.

Customer-Focused – You care about quality service and smooth operations.

Analytical Thinking – You use data to solve problems and make smart decisions.

Strong Communication – You handle conflict, coach your team, and build trust with clients.

Tech Proficiency – Familiar with Outlook, Excel, Word, and CRMs (training available).

Self-Starter – You take initiative and act without needing oversight.

Industry Experience (Preferred) – Bonus points for experience in construction, remodeling, or trades.

You’ll Thrive If You Are:

An Efficient Office Leader – You love structure, systems, and team accountability.

Business-Minded – You get excited about metrics, revenue, and growing the bottom line.

A Problem-Solving Multitasker – You juggle priorities and still keep the details sharp.

A Self-Starter – You don’t wait to be told what to do—you just do it.