Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

H.O.M.E is hiring an Office Manager to oversee program administration, support staff productivity, operations, regulatory compliance, and client/provider relations. This role ensures the program runs smoothly with the Executive Director and COO, meeting goals daily, weekly, quarterly, and annually.

Shift- Mon-Fri 8:30 AM - 4:30 PM

ROLES & RESPONSIBILITIES  Oversees all aspects of day-to-day operations of the program to ensure compliance with regulatory requirements and departmental policies/procedures in coordination with the Program Manager.  Works with Executive Director to develop, update and maintain all clinical front desk/billing policies and procedures.  Participates in the planning and implementation of the annual business plan.  Participates in the system for handling client complaints and adverse incidents.  Oversee orientation of new non-clinical medical staff  Oversee support staff work schedules, time-off requests, timesheets  Participate in the development of new policies and procedures; update and maintain existing policies and procedures as needed; ensure medical staff understand and consistently follow all program policies and procedures  Develop and coordinate efforts for meaningful use  Generate regular reports to monitor data related to utilization of services and productivity (number of visits, number of procedures, provider-specific activity)  Closely monitor systems between front desk, clinical and administrative staff to ensure operations (scheduling, documentation of eligibility, collection of co-pays/outstanding balances, prior authorizations, charting/documentation of encounters and the claims submissions/reconciliation process) are working to maximize program revenue  Assists in overseeing the Infection Control program to ensure staff compliance with relevant policies and procedures with a special emphasis on data collection, maintenance of logs and the documentation process  Assist the corporate compliance officer with the timely completion of QA audits and maintenance of QA files  Oversees the equipment management process to ensure that all clinical and non-clinical equipment is properly maintained and repaired as needed; ensures that all equipment-related activities are properly documented  Work collaboratively with clinical staff and the client’s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services  Oversees the system for managing supplies and inventory; monitors expenses against budget  Manages the system for handling client complaints and reporting adverse incidents to the Corporate Compliance Officer and Executive Director.

JOB QUALIFICATIONS:  Has extensive experience organizing resources and establishing priorities  High school diploma required; associate degree preferred  Ability to communicate effectively, both verbally and in writing  Ability to maintain quality, safety and/or infection control standards  Working knowledge of the operations and administration of a behavioral health clinic  Knowledge of psychiatric rehabilitation programming and services  Knowledge of psychiatric rehabilitation procedures, regulations and standards  Thorough understanding of front office operations, including reception/registration, scheduling, determination of eligibility, prior authorizations and collection of co-pays/outstanding client balances  Thorough knowledge of medical insurances and billing operations  Ability to make effective administrative/procedural decisions and recommendations  Skill in the use of computers with a Windows-based operating environment Behavioral Qualities  Able to work effectively at all levels in a collaborative team environment to offer guidance and supervision in a constructive and appropriate manner  Current CPR certification  Fingerprint clearance, and pass drug test, physical exam, and clear TB test  Previous administrative or clinical experience in a behavioral health program  Excellent organizational skills  Outstanding customer service and interpersonal skills  Ability to develop and maintain record-keeping systems