Benefits:
Bonus based on performance
Dental insurance
Employee discounts
Vision insurance
Office Manager (Hybrid Role)
Mother & Son Lawn Care LLC – Remote
Mother & Son Lawn Care LLC is hiring an Office Manager (Hybrid Role) to help keep the company organized, responsive, and running smoothly behind the scenes.
This is not a basic receptionist position. This is a remote hybrid operations-support role built to help protect revenue, support scheduling, handle client communication, collect payments, place product and material orders, and reduce owner distraction by keeping day-to-day office responsibilities moving correctly.
The right person for this role is organized, dependable, detail-oriented, professional with clients, and able to manage multiple moving parts in a fast-paced service business.
Key Responsibilities
Client Communication
Answer incoming business calls and texts
Respond to new leads promptly and professionally
Schedule estimates and service appointments
Follow up on missed calls, voicemails, and open inquiries
Help maintain a strong client experience from first contact forward
Scheduling & Operations Support
Assist with daily schedule coordination
Confirm appointments and service timing
Help keep routes, visits, and estimate flow organized
Communicate schedule updates to clients and team members
Support smooth communication between office, estimator, field team, and owner
Administrative Management
Maintain organized client records, notes, and service history
Keep contracts, paperwork, and internal files organized
Assist with invoicing, payment follow-up, and collections
Collect outstanding payments professionally and consistently
Help maintain clean communication records and follow-up systems
Ordering & Office Coordination
Place product and material orders as directed
Coordinate with vendors and suppliers when needed
Help track office-side support needs for jobs and recurring services
Support smooth day-to-day administrative flow across the business
Owner Support
Reduce owner interruption by handling appropriate office responsibilities correctly
Escalate the right issues instead of escalating everything
Help keep communication structured and organized
Provide end-of-day reporting daily
Help maintain consistency, professionalism, and operational flow
Position Details
Pay: $22–$26 per hour depending on experience
Hours: Approximately 25–40 hours per week depending on workload and season. Preferred hours are 9am-2pm. Must be willing to move to full time when role is supported.
Location: Remote but be near Worcester, MA for when we transition to an office space.
Ideal Candidate
We are looking for someone who is:
highly organized
detail-oriented
professional with customers
calm and clear under pressure
strong with follow-up and communication
comfortable handling responsibility without constant supervision
confident collecting payments professionally
comfortable placing orders and coordinating office needs
dependable, consistent, and solutions-oriented
Experience in landscaping, construction, trades, or another service-based business is preferred.
Benefits
Competitive pay
Dental insurance
Vision insurance
Paid holidays during regular season
Earned performance-based bonus opportunities
Workers’ compensation insurance
Sick time pay
Telehealth
Health discounts
Personal identity theft benefits
Financial wellness program
Accidental death & dismemberment insurance
Winter Structure
Mother & Son Lawn Care LLC operates in a seasonal New England industry.
Unlike a pure field role, this position may continue with reduced or adjusted winter hours depending on operational needs, administrative workload, planning, collections, customer communication, and seasonal support demands.
This is intended to be a long-term role within the company structure, not just a short-term seasonal seat.
Mother & Son Lawn Care LLC is building a team focused on professionalism, organization, reliability, and strong client service. If you are the kind of person who can help keep a fast-moving company organized and operating smoothly, we would love to hear from you.
Work remote temporarily due to COVID-19.