Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Office Manager – Luxury MedSpa, Wellness & Longevity

Company: LAK MedSpa (pronounced “LAKE”) Location: Wayzata, MN 55391 Job Type: Full-Time, On-Site Compensation: $75,000–$95,000 base salary + performance bonus

About LAK MedSpa

LAK MedSpa is a physician-led MedSpa, Wellness & Longevity practice located in Wayzata, Minnesota — one of the Twin Cities’ most affluent communities.

We deliver an elevated, concierge-style client experience supported by strong systems, disciplined operations, and high professional standards. Our patients expect excellence — and so do we.

We are hiring an Office Manager to serve as the operational leader of our practice. This is a leadership role with responsibility for people, systems, performance, and growth.

Position Summary

The Office Manager is responsible for overseeing daily operations, leading the team, managing performance metrics, and partnering with ownership to drive operational and financial success.

This role requires strong leadership skills, operational discipline, comfort with technology, and the ability to deliver a refined client experience in a luxury medical environment.

Key Responsibilities

Manage daily office operations and workflows

Lead, train, and hold accountable front desk and support staff

Establish and track KPIs, production goals, and performance metrics

Design, implement, and optimize a membership program

Implement and manage CRM, scheduling, and reporting systems

Support marketing initiatives including email, social media, website updates, and AI-enabled tools

Ensure a consistent, high-touch luxury client experience

Maintain compliance with policies, procedures, and service standards

Collaborate with ownership on operational planning and execution

Qualifications

3–5+ years of management experience in MedSpa, medical, wellness, or luxury service environments

Proven people management and leadership skills

Experience tracking KPIs and performance metrics

Strong organizational and problem-solving abilities

Comfortable with technology, CRMs, and reporting tools

Professional demeanor appropriate for an affluent clientele

Ability to work on-site in Wayzata, MN

Compensation & Benefits

Competitive base salary ($75,000–$95,000, depending on experience)

Performance-based bonus tied to controllable KPIs

Paid time off and holidays

Employee wellness and aesthetic benefits

Growth opportunity in a physician-led practice

Work Environment

High-touch, client-focused luxury setting

Collaborative, professional team culture

Clear expectations and accountability

Equal Opportunity Statement

LAK MedSpa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.