Benefits:

401(k) matching

Dental insurance

Health insurance

Training & development

About Kentucky Marijuana Card

Kentucky Marijuana Card helps patients navigate the medical cannabis certification process with professionalism, compassion, and efficiency. We work in a highly regulated healthcare-adjacent environment and are committed to protecting patient privacy while delivering an excellent experience from start to finish.

Position Overview

The Office Manager plays a key role in ensuring smooth day-to-day operations and maintaining a professional, compliant, and patient-focused office environment. This position oversees administrative functions, assists leadership, supports compliance efforts, and serves as a central point of contact for staff and patients.

Responsibilities

Oversee daily office activities, ensuring smooth and efficient operations.

Act as the primary point of contact for phone calls, emails, mail processing, and visitor reception.

Manage office spaces, equipment maintenance, supplies, and vendors.

Develop, document, and enforce office procedures and workflow standards to enhance efficiency.

Facilitate communication across departments to support teamwork and productivity.

Support compliance with state medical cannabis regulations (Kentucky’s Medical Cannabis Program) by helping ensure processes for patient records and card issuance follow applicable laws.

Serve as a knowledgeable, professional contact for patients or applicants seeking a Kentucky Marijuana Card.

Provide clear guidance on appointment scheduling and general questions about card processing procedures.

Maintain confidentiality and proper handling of sensitive patient information.

Schedule Coordination, including phone calls

Draft, review, and send internal and external correspondence, including notifications to patients or partners.

Ensure strict data privacy and confidentiality—critical in any healthcare-related environment.

Identify areas where office systems or processes can be improved and recommend solutions.

Help implement new tools or technologies to improve productivity and workflow.

Qualifications

Proven experience as an Office Manager, Administrative Manager, or similar role

Ability to work independently and manage priorities effectively

Strong organizational and multitasking skills

Excellent written and verbal communication abilities

Comfortable working in a regulated healthcare or cannabis-related environment

Understanding of office equipment, systems, and procedures

Skilled in Microsoft Office, Excel, and Outlook

Excellent time management skills and ability to prioritize multiple tasks

Strong problem-solving skills and attention to detail

Reliable, dependable transportation