Office Manager (On-Site)

CYCLEMAX INC

Office Manager (On-Site)

Wilson, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Profit sharing

    Training & development

    Thank you for taking the time to consider our company for the next step in your career. Please read this entire job description before applying. Please include complete sentence responses to the questions that are asked when submitting your application.

    Our Values:

    Team First, Mission First

    Relentless Initiative

    Continuous Improvement

    Embrace Accountability

    If you share these core values you belong here! If not, we encourage you to continue your search elsewhere.

    About us:

    Cyclemax is a locally owned company founded in 1974. We sell Motorcycles, ATVs, Side by Sides, Dirt Bikes, Mowers, and Boats. We also sell parts and offer maintenance and repair services. Our E-Commerce team specializes in shipping parts to customers through our websites and our Amazon and eBay stores. We are continuing to grow our E-Commerce team to meet the demands of our online customers.

    Schedule: Monday-Friday Day Shift Full time

    Benefits: 3 weeks paid vacation, Health Insurance, Employee discount

    The ideal candidate for this role will:

    Learn the Ecommerce Program’s history

    Learn and understand the Ecommerce Program’s philosophy

    Understand and exemplify our core values in their attitude, actions, and decisions

    Learn and understand the support staff structure

    Learn the customer profile and target market of the Ecommerce Program

    The Philosophy of this Role:

    This is a “Working Leader” role. Success in this role will not come from individual production. The success of this leader will be measured by the team's achievement of its shared goals.

    The ideal candidate will possess a strong set of individual skills (especially computer skills as this business heavily relies on software and data management), a growth mindset, a positive attitude, and be self motivated and driven to succeed.

    In addition to the attributes listed above the ideal candidate must possess the following leadership skills in order to drive the team to achieve its goals.

    Departmental and team coordination

    Task and goal prioritization

    Delegation and training

    Followthrough and accountability

    Process documentation and implementation

    Motivation, coaching, recognition, and team building

    The duties for this position shall include but not be limited to:

    Management, Team Development, and Assistance with Human Resources Processes

    Assisting in the recruiting and hiring processes

    Assisting in the orientation of new employees

    Assisting in managing personnel files

    Manages the departments scheduling and controls payroll expenses

    Acts as a liaison between office staff and upper management

    Consistently provides coaching and works on team development

    Ensures goals are met and all members of the team are the right people in the right position.

    Follows corrective action and termination processes as needed

    Product Research, Development, Inventory Control, and Pricing

    Directs research on the market and our competition

    Directs the research of potential new products to add to our catalog

    Directs the development of new product listings

    Directs the teams efforts relating to various areas of inventory control

    Provides pricing guidelines and manages the execution of price updates

    Directs marketing efforts and conducts detailed market analysis

    Customer Service

    Ensures that all customer communications are handled by the team according to our processes

    Phone calls

    Messages through marketplaces

    Emails

    Web leads

    Collaboration with Warehouse Team

    Develops a healthy working relationship and open lines of communication with the Warehouse Manager

    Ensures that all actions taken by the office team do not negatively impact the operations of the warehouse

    Directs the production planning process for bulk Fulfilled by Amazon shipments

    Directs the creation of a preseason production plan to prepare for the demand spike that our industry sees each spring

    Assists with warehouse inventory location management