Benefits:

Bonus based on performance

Company parties

Opportunity for advancement

AER Home Services (Pest Hunters & Humbug Lighting) Clarksville – Nashville – Franklin Mission-critical role in a fast-growing startup

This Is Not a “Keep the Office Busy” Job

This is a mission-critical Office Manager role supporting two growing service brands — Pest Hunters and Humbug Lighting — under AER Home Services.

We are entering our busiest growth phase (summer pest season and fall/winter lighting season) and are looking for an experienced Office Manager who thrives on ownership, accountability, and building systems in a startup environment.

If you like clear outcomes, autonomy, and being trusted to run the administrative backbone of a business — keep reading.

What This Role Is (and Is Not)

This role is administrative and operational first.

It is not a hard sales position.

That said, there is a customer-facing sales element to the job:

Answering inbound customer inquiries

Educating customers on our services

Moving customers to the next step:

Scheduling an appointment or consultation

Generating a quote

Coordinating follow-up

Success is measured by execution, organization, responsiveness, and follow-through — not aggressive selling.

What You’ll Own

As Office Manager, you will be responsible for keeping the business running smoothly day to day.

Key responsibilities include:

Answering and routing inbound customer calls (VOIP system)

Managing job scheduling and rescheduling

Supporting upset customers and resolving issues professionally

Managing the CEO’s calendar and inbox

Maintaining and improving our CRM systems:

ServiceMinder (Lighting)

RealGreen Service Assistant 5 (Pest)

Assisting with operational documentation (reviewing, editing, and wordsmithing SOPs)

Managing our internal company portal (Connecteam):

Creating forms

Updating team information

Posting updates

Supporting basic social media presence and updates

Creating reports and keeping leadership informed

This role touches operations, finance, admin, and customer experience.

Authority & Empowerment

You will be trusted to:

Reschedule jobs as needed

Handle customer issues end-to-end

Over time (with training), issue refunds or credits without escalation

Identify and recommend improvements to systems, processes, and procedures

We operate on EOS, so expectations will be clear:

Weekly, monthly, and quarterly “rocks”

Clear outcomes, not micromanagement

Accountability over activity

What Success Looks Like in the First 90 Days

By Day 90, you should:

Be fully comfortable in both CRM systems

Confidently manage the CEO’s calendar and inbox

Have contributed to operational documentation

Be actively maintaining our company portal

Independently handle scheduling and customer communications

Thoughtfully suggest improvements to how we operate

The Environment You’re Walking Into

We are a startup — which means:

Pace can border on chaotic during peak seasons

Priorities matter

Focus matters

Ownership matters

If you enjoy bringing order to growing businesses and improving systems as you go, you’ll thrive here.

What We’re Looking For

Required

Prior Office Manager, Operations Coordinator, or senior administrative experience

Strong organizational and follow-through skills

Comfortable juggling multiple priorities

Clear, professional communication

Ability to work independently and manage your time effectively

Preferred (Nice to Have)

Experience with CRM or field service software

Familiarity with QuickBooks

Experience using Microsoft Office or Google Workspace

Familiarity with pest control is a bonus (not required) — understanding common services such as:

Perimeter pest control

Rodent control

Recurring service plans

Background in home services, trades, or fast-paced environments

No prior pest control experience is required — we will train the right person. Familiarity simply helps you get up to speed faster.

Work Style & Flexibility

This role includes:

Regular meetings and work sessions at our temporary downtown Clarksville office

Flexibility to work from home when needed

That flexibility comes with an expectation:

Work from home is supported as long as the job is getting done.

If you need constant direction or avoid hard conversations, this role will not be a fit.

Compensation & Upside

$17–$19/hour (based on experience)

Flexible schedule

Opportunities for:

Sales commissions tied to customer conversions

Performance-based bonuses

Significant upside for career growth — this role touches every part of the business

Our Values

Direct communication

Accountability

Ownership

Building something we’re proud of in Middle Tennessee

We will tell you what needs to be accomplished, not exactly how to do it — and we expect you to own the outcome.

The Bottom Line

If you’re an experienced Office Manager who:

Gets things done without hand-holding

Can balance admin execution with light customer education

Thrives in growing businesses

Wants real responsibility and upside

…this is an opportunity to play a key role in building something special.

👉 Apply now and tell us why you’re a great fit for a mission-critical role in a fast-growing startup.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Pest Hunters/Humbug Corporate.