Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

RECOVRY Physical Therapy is seeking a friendly, organized, detail-oriented, and highly motivated Office Manager to lead the front office operations of our Garden City location.

This is not just a front desk position. This role is for someone who can take ownership of the patient experience, manage administrative systems, communicate clearly with patients, and help the office run smoothly each day. The ideal candidate is professional, confident, compassionate, and able to explain insurance benefits in a clear, transparent, and reassuring way.

As the first point of contact for many patients, you will play a major role in helping people understand their care options, financial responsibilities, insurance benefits, and the value of receiving high-quality physical therapy at RECOVRY.

Key Responsibilities

Patient Experience & Front Office Management

Greet patients warmly and create a welcoming, professional environment

Answer phone calls, respond to inquiries, and direct calls appropriately

Schedule, confirm, and reschedule patient appointments

Manage the daily patient flow and keep the schedule organized

Maintain a clean, organized, and professional front desk and waiting area

Support the clinical team with administrative needs throughout the day

Help create a high-end, service-focused experience for every patient

Insurance Verification & Patient Communication

Verify patient insurance benefits accurately and efficiently

Clearly explain insurance benefits, out-of-network benefits, deductibles, visit limits, co-pays, co-insurance, and patient responsibility

Help patients understand the difference between insurance coverage and actual out-of-pocket costs

Communicate our payment options and care model with confidence and transparency

Assist patients who may be confused, frustrated, or hesitant about insurance or cost

Help convert patient inquiries into scheduled evaluations by clearly explaining the value of our services

Assist with prior authorizations, insurance documentation, and claim-related follow-up as needed

Billing, Payments & Administrative Support

Collect co-pays, patient balances, and payments at time of service

Process payments and maintain accurate billing/payment records

Ensure patient paperwork, intake forms, insurance information, and authorizations are complete and up to date

Maintain patient records with confidentiality, accuracy, and HIPAA compliance

Communicate with billing team members regarding insurance issues, patient balances, and missing information

Monitor outstanding administrative tasks and follow through until completed

Leadership & Office Accountability

Take ownership of the front office experience and daily administrative workflow

Help train, guide, and support front desk staff as the office grows

Identify areas where systems, communication, or patient experience can be improved

Ensure office policies and procedures are followed consistently

Help reduce scheduling gaps, missed appointments, and patient confusion

Communicate effectively with management and clinical leadership

Requirements

High school diploma or equivalent required; additional education in healthcare administration, business, or medical office management is a plus

Previous experience in a medical office, physical therapy clinic, chiropractic office, dental office, or healthcare setting preferred

Strong understanding of insurance verification, benefits, deductibles, co-insurance, co-pays, and patient responsibility

Ability to explain insurance and financial information clearly and confidently to patients

Strong customer service, communication, and interpersonal skills

Organized, detail-oriented, reliable, and able to multitask in a fast-paced environment

Comfortable with phone calls, patient conversations, scheduling, payments, and administrative follow-up

Proficiency with EMR systems, Microsoft Office, and general computer systems

Professional attitude, strong work ethic, and ability to take initiative

Leadership or office management experience is strongly preferred

Ideal Candidate The ideal candidate is someone who enjoys working with people, takes pride in organization, and understands that the front office plays a major role in the success of the practice. We are looking for someone who can help patients feel comfortable, informed, and confident in their decision to begin care with us.

This person should be able to communicate insurance benefits in a way that is honest, clear, and easy for patients to understand. We want someone who can build trust with patients, reduce confusion, and help them see the value in investing in their health.

Compensation

Competitive salary based on experience and qualifications

Higher compensation available for candidates with strong medical office management, insurance verification, billing, and patient communication experience

Benefits

401(k)

401(k) matching

Competitive pay based on experience

Dental insurance

Health insurance

Paid time off and holidays

Performance bonus

Vision insurance

Schedule

Full-time position

In-person role at our Garden City, NY office

Why Join RECOVRY Physical Therapy RECOVRY Physical Therapy is a high-quality, patient-centered physical therapy practice focused on delivering an exceptional experience from the first phone call through the entire course of care. We are looking for someone who wants to be a key part of our team, take ownership of the office experience, and help patients feel supported every step of the way.