Benefits:

401(k) matching

Health insurance

Paid time off

Office Manager (Operations & Finance Focus)

Job Summary

We are seeking a highly organized, business-savvy Office Manager to run the day-to-day operations of our office and be the backbone of our company. This is a critical role that directly impacts customer satisfaction, technician efficiency, and company cash flow.

The ideal candidate is proactive, detail-oriented, and understands that timely billing, collections, and communication keep a business alive. This is not an entry-level office role we’re looking for someone who can take ownership, manage moving parts, and help the business run smoothly and profitably.

What You’ll Do

Answer incoming calls and serve as the primary point of contact for customers

Schedule jobs and coordinate daily logistics with field technicians

Communicate clearly with technicians to ensure jobs are staffed, started on time, and completed efficiently

Follow up with customers after service to ensure satisfaction and encourage five-star reviews

Prepare, send, and track all invoices in a timely manner

Manage collections and follow up on outstanding balances professionally and consistently

Maintain accurate records of billables, payments, and job documentation

Monitor cash flow and understand how daily office operations impact the financial health of the business

Use QuickBooks daily for invoicing, payments, reporting, and reconciliation

Wear multiple hats and assist wherever needed to keep operations running smoothly

What We’re Looking For

Strong understanding of business operations, billing, and cash flow management

QuickBooks certified (required) with real, hands-on experience — not just basic familiarity

Confident managing invoicing, collections, and financial records

Excellent communication skills with customers, technicians, and leadership

Highly organized with strong follow through nothing slips through the cracks

Customer-focused mindset with the ability to handle issues calmly and professionally

Comfortable taking ownership and making decisions in a fast-paced environment

Reliable, trustworthy, and able to handle sensitive financial information

Qualifications

Previous experience as an Office Manager, Operations Manager, or similar role

QuickBooks Certification required

Experience with billing, collections, and customer follow-up

Strong computer skills and attention to detail

High school diploma or GED (additional education a plus)

Why This Role Is Different

This position is for someone who wants to be the go to person the one who keeps the office running, the money flowing, and the customers happy. If you understand how critical cash flow is to a business and take pride in running a tight operation, this role offers real responsibility and impact.

This role is not a fit if:

You prefer a slow paced office with limited responsibility

You’re uncomfortable handling billing, collections, or financial details

You’ve only lightly used QuickBooks and aren’t confident running it daily