Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Wellness resources
Bonus based on performance
Office Manager
SERVPRO® of Belle Meade / West Nashville Each SERVPRO® franchise is independently owned and operated.
Why This Role Matters
The Office Manager is a key leadership partner within our organization-serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably.
This is not a "do-it-all-alone" role. Success here comes from strong partnership, coordination, and accountability.
This role sits on the operational leadership team and participates in key planning and performance discussions alongside senior leadership.
Leadership Expectations
This role is best suited for someone who enjoys building structure, improving systems, and holding teams accountable to high standards.
The Office Manager must be comfortable working alongside ownership and department leaders to solve operational challenges, improve processes, and ensure the office division runs with clarity and discipline.
You won't be expected to have every answer-but you will be expected to ask the right questions, surface issues early, and help drive solutions forward.
The right person for this role sees themselves not just as an administrator, but as an operator and leader who helps the entire organization function better.
Our Core Values (How You'll Show Up Every Day)
Built on Trust You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams-creating confidence in operations, payroll inputs, and compliance.
A Place to Call Home You help build a professional, supportive office culture where people feel informed, respected, and set up for success.
Onward & Upward You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations.
Stewardship You help protect the business by coordinating compliance, documentation, and financial controls-without operating in silos.
Master Where You Are You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate.
What You'll Be Responsible For
Office Leadership & Team Support
Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)
Maintain a professional, organized, and service-driven office culture
Coordinate interdepartmental communication between office, production, finance, and leadership
Plan and facilitate monthly office meetings
Ensure onboarding, training, and development plans are executed in partnership with HR
Financial Coordination & Oversight (Partnership-Based)
Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking
Coordinate daily bookkeeping activities and verify accuracy
Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners
Support timely and accurate royalty reporting
Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities
This role does not own accounting alone but is responsible for coordination, validation, and communication.
Payroll & HR Partnership
Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking
Support staffing plans aligned with operational and budget needs
Conduct office performance reviews and maintain employee documentation in collaboration with HR
Compliance & Risk Management
Coordinate National Accounts compliance and maintain green-light status
Manage subcontractor certifications, insurance, and required documentation
Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation
Support Preferred Vendor program participation and renewals
Partner with leadership and HR to monitor safety, risk, and regulatory compliance
Planning & Continuous Improvement
Support development and execution of the annual office division plan and budget
Monitor progress toward goals and collaborate on adjustments as needed
Act as a thought partner to ownership and senior leadership
Serve as the Subject Matter Expert for office systems and processes
What We Offer (Because Great Leaders Deserve Support)
Health & Financial Wellness
Medical, Dental, and Vision Insurance
401(k) with Company Match
Competitive, salaried compensation based on experience
Monthly Cell Phone Stipend to support work-related communication
Time to Recharge
Paid Time Off (PTO)
Paid Holidays
Growth & Development
Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education
Cross-functional exposure to finance, Human Resources, production, and executive leadership
Opportunities to grow your scope, influence, and career as the company scales
Culture That Matters
Leadership that values trust, clarity, and accountability
A workplace guided by SERVPRO's core values
A team that takes the work seriously-but not itself
What We're Looking For
Required
Bachelor's degree OR equivalent operational leadership experience
Strong organizational, leadership, and communication skills
Proficiency in Microsoft Office and QuickBooks (or equivalent)
Experience with DASH CRM (or equivalent)
Experience coordinating across operations, finance, and HR
Preferred
IICRC or Xactimate certifications (a plus, not a requirement)
Restoration, construction, or service-industry experience
Bilingual abilities
Work Schedule
Full-time, salaried, non-exempt leadership role
Monday–Friday, aligned with standard office operations
Flexibility is expected based on business needs and priorities
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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.