Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

We are seeking an experienced Office Manager to lead, train, and motivate our office team while overseeing daily administrative and operational functions. The ideal candidate is highly organized, self-motivated, and committed to delivering exceptional service in a fast-paced, team-oriented environment.

Key Responsibilities

Lead and manage office staff, including Job File Coordinators, Administrative Assistants, and Dispatch/Reception personnel

Foster and maintain a positive, professional office culture

Oversee onboarding, training, and ongoing development of office team members

Coordinate employee meetings, reviews, and internal communications

Manage subcontractor certifications, insurance, and compliance documentation

Maintain franchise compliance requirements, reporting, and national account program standards

Track and improve office KPIs and operational processes

Serve as primary administrator for office systems, technology, and workflows

Manage lead sources and ensure proper tracking and disposition

Support leadership with projects and additional duties as needed

Qualifications

5+ years of office or customer service management experience

Proven leadership experience building and managing teams

Strong written and verbal communication skills

Highly organized with strong attention to detail and multitasking ability

Proficiency in Microsoft Office and ability to learn new systems quickly

Experience with compliance, documentation, or operations management preferred

IICRC certifications preferred

Xactimate certifications preferred

Construction management experience preferred

High school diploma or GED required; college degree preferred

Construction or restoration industry experience preferred

Background check required (per applicable law)

Bilingual skills a plus

Work Environment This is a sedentary office role in a fast-paced environment requiring occasional light physical activity such as filing and basic office organization tasks.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.