Benefits:

401(k) matching

Health insurance

Vision insurance

Position Overview

Wrapped N Love Home Care LLC is seeking a highly competent, executive-level Office Manager / Director of Operations to oversee and manage the entire internal operational infrastructure of the agency. This role functions as the primary operational authority and the CEO’s day-to-day execution arm, ensuring the company operates at the Diamond Standard of Care without constant CEO intervention.

This is not an administrative or entry-level office role. This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment.

Core Responsibilities

Executive Operations & Office Leadership

Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence

Serve as the primary operational decision-maker in the CEO’s absence

Implement, enforce, and continuously improve company policies, procedures, and Diamond Standards

Maintain visibility and accountability across all departments, deadlines, and deliverables

Human Resources & Staffing Authority

Lead full-cycle hiring, on-boarding, training, supervision, and termination of caregivers and administrative staff

Conduct employee counseling sessions, issue formal write-ups, and implement corrective action plans

Maintain complete, audit-ready employee files and documentation

Coordinate benefits administration, payroll communication, scheduling alignment, and HR compliance

Enforce professionalism, attendance, performance expectations, and company culture

Care Coordination & Client Oversight

Supervise intake, assessments, care coordination, and case transitions

Address and de-escalate client, family, and caregiver concerns promptly and professionally

Ensure continuity of care, staffing coverage, and service quality across all cases

Uphold and protect Diamond Care Standards at all times

Compliance, SOP's & Risk Management

Create, update, and enforce Standard Operating Procedures (SOP's) across departments

Ensure compliance with state regulations, licensing requirements, HIPAA, and company policies

Identify operational risks and implement corrective and preventative controls

Maintain inspection, audit, and compliance readiness

Administrative Oversight & Delegation

Oversee all administrative workflows, documentation, reporting, and internal communications

Delegate tasks strategically and follow through until accurate completion

Prevent breakdowns in execution through structured oversight and accountability

Provide regular operational updates to the CEO

Marketing & Brand Support

Support execution of internal marketing strategies, referral follow-ups, and community outreach initiatives

Ensure brand consistency, professionalism, and alignment across all internal and external touch points

Required Qualifications

5–7+ years of leadership or management experience in healthcare, home care, or a regulated service industry

Proven experience managing staff, operations, compliance, and conflict resolution

Strong working knowledge of HR practices, employee relations, and labor compliance

Demonstrated ability to operate independently with sound judgment and discretion

Exceptional organizational, communication, and leadership skills

High emotional intelligence with a firm, professional leadership presence

Preferred Experience

Home care agency or healthcare administration experience

Experience developing SOP's, policies, and internal operational frameworks

Familiarity with EVV systems, scheduling platforms, and payroll coordination

Key Competencies

Executive-level accountability and follow-through

Policy-driven leadership and decision-making

Strong de-escalation and conflict resolution skills

Operational discipline with zero tolerance for low standards

Commitment to excellence and The Diamond Standard of Care

Why Join Wrapped N Love Home Care Wrapped N Love Home Care LLC is a growing, values-driven organization committed to delivering exceptional care while maintaining rigorous operational and ethical standards. This role offers the opportunity to lead operations with authority, influence outcomes directly, and help scale a high-performing organization.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.