Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

We are seeking a friendly, organized, and motivated Office Manager / Customer Service Representative to join our growing HVAC & Plumbing team. This role is the first point of contact for our customers and plays a critical role in coordinating daily office and field operations.

Responsibilities

Customer Service & Scheduling

Answer incoming calls and schedule service appointments

Proactively contact customers to promote and schedule services

Provide excellent customer service and resolve customer inquiries

Maintain accurate and up-to-date customer records

Dispatch & Operations

Dispatch technicians and coordinate daily service schedules

Communicate effectively with technicians and management

Track and manage preventative maintenance memberships and scheduling

Administrative & Financial Support

Process service requests, invoices, and follow-ups

Enter and manage accounts payable, accounts receivable, and job coding

Coordinate credit card receipts, expense tracking, and documentation

Assist with licensing, permits, applications, renewals, and project tracking

Payroll & HR Support

Process weekly payroll, track employee hours and PTO

Maintain employee documentation and personnel records

Assist with employee onboarding, offboarding, training coordination, and benefits administration

Qualifications

Minimum 5+ years of office management or administrative experience, preferably in a service-based, construction, or trade environment

Proven customer service experience

Experience with ServiceTitan strongly preferred

Strong organizational, multitasking, and communication skills

Comfortable working in a fast-paced environment

Proficient with basic computer systems and data entry

HVAC or plumbing office experience preferred, but not required