Benefits:

401(k)

Health insurance

About the Role

We are a growing student transportation company seeking an experienced, highly dependable Office Manager to oversee daily administrative and operational functions. This role serves as the central hub for communication, coordination, and compliance, ensuring that daily transportation operations run smoothly and professionally.

The ideal candidate is calm under pressure, highly organized, and confident managing time-sensitive issues in a fast-paced environment. This position requires excellent judgment, strong communication skills, and a proactive mindset. If you thrive in a role where others rely on you to keep things running efficiently, we encourage you to apply.

Key Responsibilities

Office & Operations Management

Serve as the primary point of contact for office operations, ensuring smooth daily workflows

Manage incoming and outgoing communications with drivers, parents/guardians, school administrators, and internal leadership

Oversee daily transportation operations, including route coverage, substitutions, and schedule adjustments

Prepare daily transition notes and next-day operational plans

Communication & Customer Service

Communicate clearly, calmly, and professionally with parents, drivers, and school partners

Respond to inquiries, concerns, and service issues in a timely manner

Maintain a consistently courteous and service-oriented demeanor, even in high-pressure situations

Compliance & Record Keeping

Maintain accurate and up-to-date compliance documentation, including:

DOT and regulatory records

Driver qualification files

Vehicle documentation and inspection records

Support audits, reporting requirements, and regulatory reviews as needed

Administrative & Financial Support

Perform light bookkeeping duties, including invoice tracking, billing support, and basic financial reporting

Assist with cost analysis and operational expense tracking

Support the preparation and submission of Requests for Proposals (RFPs)

Maintain organized digital and physical filing systems

Planning & Organization

Prioritize tasks effectively in an environment with frequent interruptions

Anticipate operational challenges and proactively propose solutions

Support management with reporting, data tracking, and operational insights

Required Qualifications

Proven reliability, punctuality, and strong work ethic

3 – 5 years of experience in office management, operations, transportation, or logistics preferred

Significant customer service experience required

Strong organizational skills with exceptional attention to detail

Ability to remain calm, focused, and solution-oriented under time-sensitive conditions

Excellent verbal and written communication skills

Proficiency in Microsoft Office, particularly Excel

Familiarity with Google Workspace preferred

Spanish-speaking ability is a plus

What Makes This Role Great

Leadership-level responsibility without regular weekend hours

Stable, long-term opportunity with room to grow

Direct impact on daily operations and service quality

Supportive team environment in a mission-driven organization

How to Apply

Please submit your resume along with a brief note explaining your interest in the role and relevant experience.