Benefits:

Flexible schedule

Opportunity for advancement

Training & development

About the Practice

We are assisting in the launch of a high-end, non-surgical orthopedic clinic in Downtown Manhattan, led by a well-known, highly respected MD. The practice will focus on conservative orthopedic care, advanced non-operative solutions, and an exceptional patient experience built on trust, clarity, and operational excellence.

This job posting is on behalf of another physician-owned practice and not the recruiting entity itself.

Position Overview

The Office Manager will play a foundational role in opening and scaling the practice. This individual will oversee daily operations, build and implement systems, lead staff, manage insurance and billing workflows (including Cash an Out-of-Network processes), and actively support sales, patient conversion, and marketing efforts.

The role will begin part-time during the launch phase, with a clear transition to full-time as the clinic grows.

Key Responsibilities

Practice Launch & Operations

Support the opening and stabilization of a new non-surgical orthopedic practice

Develop, document, and implement Standard Operating Procedures (SOPs) across:

Front desk operations and patient intake

Scheduling and patient flow optimization

Insurance verification and authorization workflows

Out-of-Network billing and reimbursement processes

Financial discussions and payment collections

Ensure smooth clinic operations in a busy, fast-paced medical environment

Perform other duties and operational tasks as required by the practice owner to support the success and growth of the clinic

Insurance, Billing & Revenue Cycle Management

Manage Out-of-Network (OON) insurance workflows, including:

Insurance verification and benefits interpretation

Pre-service patient education regarding OON benefits

Communication with insurance carriers

Coordination of claims, reimbursements, and patient balances

Serve as a primary point of contact for insurance communication and issue resolution

Ensure compliance, accuracy, and efficiency in all insurance-related processes

Support cash-pay and hybrid insurance models common in non-surgical orthopedic practices

Leadership & Team Management

Hire, train, and manage front desk and clinical support staff

Establish expectations, accountability, and performance standards

Provide hands-on leadership in a startup environment

Serve as a communication bridge between providers, staff, and ownership

Sales, Patient Experience & Growth

Actively support patient conversion and retention, including:

Explaining treatment plans and non-surgical options

Handling financial conversations with confidence and empathy

Addressing patient concerns related to Out-of-Network coverage

Implement sales-oriented front desk processes to maximize case acceptance

Monitor operational and revenue-related KPIs

Marketing & Business Development

Assist with practice marketing and growth initiatives, including:

Referral coordination and relationship management

Community outreach and local partnerships

Support of digital reputation and patient follow-up systems

Ensure all patient-facing communication aligns with a premium medical brand

Required Qualifications

Minimum 5-6 years of experience managing a busy medical clinic

Extensive experience with Cash Transactions and Out-of-Network insurance billing, verification, and insurance communication

Proven ability to create and implement SOPs from the ground up

Strong leadership, communication, and problem-solving skills

Demonstrated sales ability and comfort with treatment and financial discussions

Highly organized, adaptable, and comfortable in a startup environment

Flexible availability during launch phase (part-time transitioning to full-time)

Preferred Qualifications

Orthopedics, sports medicine, pain management, or concierge medical experience

Experience launching or scaling a medical practice

Healthcare marketing or business development exposure

Familiarity with the NYC healthcare and insurance landscape

Schedule & Compensation

Part-time initially, transitioning to full-time

Flexible hours required during the startup phase

Competitive compensation based on experience

Long-term leadership and growth opportunity

Ideal Candidate Profile

This role is best suited for a senior clinic operator who:

Understands both clinical operations and revenue generation

Is confident managing Cash and Out-of-Network insurance models

Thrives in high-expectation, physician-led environments

Takes ownership and builds systems that scale