About the Office/Marketing Administrator position

M2 Lending Solutions is looking for a friendly, organized, and detail-oriented Office and Marketing Administrator to join our team! You will help oversee the day-to-day needs of our office space, interact with customers, and support staff with marketing tasks and projects. Your work will contribute to building relationships, enhancing the organization's ability to provide outstanding service experiences, and ensuring the office is functional and supportive for all staff.

Your duties will include front desk reception, office space and supplies management, marketing tasks, and customer/vendor follow-up. We expect you to be friendly and supportive of customers and staff, technologically competent, and highly attentive to detail.

If you enjoy working with passionate, dedicated, team-oriented people who value their employees and customers, we want to speak with you!

Office and Marketing Administrator responsibilities are:

• Greet guests and connect with the appropriate staff member
• Answer incoming calls, provide basic information and/or route calls to the appropriate staff member
• Make outbound calls to customers, realtors, and vendors as needed to support sales and operational needs, such as setting/confirming appointments, requesting documentation or follow-up from previous correspondence, and thanking them for their business and/or partnership
• Upload weekly production information into marketing tools, such as Jungo/Salesforce
• Manage office supplies per approved budget
• Send, collect, sort, and correctly distribute all incoming mail and packages
• Assist in basic office technology set-up and troubleshooting such as printers, computers, telephone software, Microsoft Office applications, etc.
• Update internal management systems with information provided by the Leadership Team, such as Bloom Growth, Gusto, Microsoft Teams, and Catalyst
• Coordinate events, meetings, training sessions, and conferences; prepare agendas, set up meeting facilities, manage food/beverage needs; assist with technology as needed
• Maintain a neat and comfortable office space by ensuring common areas are clean, straightened, and stocked appropriately, including the kitchen area, waiting area, conference rooms, meeting spaces, and stock rooms; care for office plants
• Compose, type, and distribute general correspondence (memos/emails) as needed per Leadership Team directives
• Manage the employee birthday and work anniversary calendar
• Coordinate celebrations (birthday, work anniversary, holiday), office pot-lucks, and other organization-related activities and events
• Create and submit reports on your activities on a weekly and monthly basis

Office and Marketing Administrator requirements are:

• Work in-person at the Denver office, 8:30 am-4:30 pm
• 2+ years' experience in an Administrative Assistant, Office Administrator, or Marketing role
• High School diploma or equivalent
• Demonstrated experience providing excellent customer service virtually and in person
• Good knowledge of MS Office applications
• CRM experience
• Excellent written and verbal communication skills
• Strong team player with high-level organizational skills, attention to detail, and accountability
• Critical thinker and self-motivated