Job Description

What You’ll Do

• Serve as the first point of contact for incoming calls and general inquiries
• Manage mail, shipping, and receiving, including tracking deliveries
• Oversee light warehouse operations and organization
• Track and manage inventory levels
• Assist with customer service inquiries (orders, invoices, payments)
• Handle administrative and operational tasks across the business
• Maintain office organization and supplies
• Support internal teams with ad hoc requests and small projects
• Improve basic operational processes as the business grows

What Success Looks Like

• Office runs smoothly with minimal oversight
• Shipments and inventory handled accurately and on time
• Team is supported and unblocked
• Customer inquiries handled professionally
• Nothing falls through the cracks

Qualifications

What You Bring

• 3–7 years in office admin or operations role
• Strong organizational and multitasking skills
• Experience with shipping/receiving or logistics
• Comfortable handling customer issues
• High ownership and reliability
• Strong communication skills

Bonus

• Experience in a growing business environment
• Familiarity with Microsoft Office and Google Workspace
• Exposure to CRM or operational systems

Who You Are

• Organized and detail-oriented
• Reliable and accountable
• Friendly and approachable
• Hands-on and proactive
• Problem-solver mindset

Additional Information

Toutes vos informations demeureront confidentielles en vertu des directives sur l'égalité d'accès à l'emploi.