Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Location: Westfield, NJ Reports to: General Manager Supervises: Staff of Professional House Cleaners (PHC’s)

Are you a proactive, organized, and tech-savvy professional looking to make a meaningful impact in a growing small business? We’re seeking an Office Manager to help lead our residential cleaning company to the next level by managing daily operations, supporting our team, and delivering exceptional customer service.

About the Role:

As Office Manager, you’ll work closely with the business owner to oversee a team of 10 Professional House Cleaners. You’ll use user-friendly technology and tools to manage client communications, scheduling, and team coordination. Your leadership will help build a collaborative, high-performing team culture focused on customer satisfaction, retention, and sustainable growth.

Key Responsibilities:

Manage daily operations including scheduling, dispatching, and team support

Communicate with clients and leads via phone, email, and scheduling software

Monitor service quality and resolve client concerns promptly

Track performance metrics to support customer acquisition and retention

Support hiring, onboarding, and performance management of staff

Manage inventory for cleaning supplies, implement and improve systems to enhance operational efficiency

Job Requirements:

18 years of age or older

Available Monday–Friday, 7:30 AM – 5:00 PM

Reliable vehicle, valid driver’s license, and minimum liability car insurance

Comfortable using computers and software (Microsoft Word, Outlook, scheduling tools)

Basic math skills

Fluent in speaking, reading, and writing English

Experience leading a team

Fluency in Spanish is a big plus!

Education & Experience:

High school diploma (required)

Some college or college degree (a plus)

1+ years of experience managing small business operations

Background in hospitality, sales, or customer service (a strong plus)

Compensation:

This is a salaried position with a base salary of $45,760 per year (equivalent to $20.00 per hour), plus bonus potential based on performance. We reward results and impact over seniority—your contributions matter here.

Why Work With Us?

No Nights, No Weekends, & No Holidays!

Be part of a supportive, people-first team (Great Place to Work!)

Help shape a local, growing business and make a real impact

Use modern tools to streamline work and improve customer experience

Opportunity to grow professionally in a dynamic environment

Company's website: www.twomaidscleaning.com/westfield