The Office Operations Specialist enthusiastically supports CrossCountry Mortgage customers and employees. This role is responsible for providing exceptional experience for all customers; administrative support for management-level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments; and other general office administration duties. Responsibilities: • Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed. • Maintain conference, training, and meeting room calendars. • Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests. • Post and maintain social media platforms. • Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports. • Establish and maintain record-keeping and filing systems for the branch. • Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group. • Display a high level of customer service to clients. • Assist the branch manager in any duties needed. • Perform all other duties as requested or assigned. Qualifications: • High School Diploma or General Equivalency Diploma (GED) from an accredited institution. • 1+ years of experience in a similar administrative role. • Experience handling confidential information. • Experience making independent decisions and being detail-oriented. • Experience performing multiple tasks at once and completing projects with minimal supervision. • Excellent communication, organization, and problem-solving skills. • Skilled in professionalism and effectively working with senior management. • Skilled in customer service while being responsive to client issues and concerns. • Proficient with commonly used office software, including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Compensation: $37,440

• Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed. • Maintain conference, training, and meeting room calendars. • Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests. • Post and maintain social media platforms. • Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports. • Establish and maintain record-keeping and filing systems for the branch. • Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group. • Display a high level of customer service to clients. • Assist the branch manager in any duties needed. • Perform all other duties as requested or assigned.