Office Pride of Johnson County is the fastest growing commercial cleaning company. Our custom cleaning solutions, quality assurance program, professional people and responsive service levels have set us apart in the market and contributed to our growth.

Do you have great leadership and communication skills? Do you possess a passion for providing great customer service? Are you dependable and detail oriented? Do you love to work in a fast-paced environment? If so, this position may be perfect for you!

We are seeking a driven individual to join our team as Operations Manager for the Johnson County area. The General Manager is responsible for providing leadership for teams across the area, enabling them to achieve maximum results for the company. This role is also responsible for the delivery of services to enhance the client experience and exceed their expectations to ensure long term client retention. Work hours will generally be flexed between the hours of 9:00am-6:30pm, with occasional evening and weekends required. Approximately 60% of your time will be in the field and 40% of your time will be at the office for meetings and administrative tasks.

Position Title: General Manager

Reports To: Owners

Supervises: Area Managers, Supervisors, Floor Division, Cleaning Techs

Basic Function: A general manager maintains the smooth and efficient operations of a business. The GM puts the vision of the company into play.

Major Responsibilities:

Work in close partnership with the Owner, support the management of daily operations of the business

Create a team atmosphere

Have all Key Performance Indicators within proper range

labor

chemical

sales

Grow, educate, motivate and hold team accountable

Promote business culture and core values

Become a certified trainer

Provide classroom and onsite training for employees

Startup new accounts (including preparing supplies)

Ensure all accounts are fully stocked with supplies and chemicals

Ensure top quality in all accounts

Inspect all accounts monthly/during business hours

Train for/manage all floor services/equipment

Maintenance of all equipment/floor equipment/autos

Arrange any needed sub-contractors (windows, etc…)

Arrange any needed account rep substitutions for call-offs, vacations, illness, etc…

Employee job performance accountability (1-2-3 steps discipline)

Follow-up on all customer feedback

Give and receive feedback from front line employees

Operational walk-thru

Follow proper human resource policies and procedures

Assist employment interviews, and pro-actively look ahead for possible staffing needs

Meet regularly with Customers in the field at customer locations

Respond to customer requests/complaints in a timely fashion and with a solution/resolution

Identify additional service opportunities to assist in increasing company revenue

Assist with new customer start ups

DNA of a General Manager

Honest

Reliable

Stellar Work Ethic

Intelligent

Peace maker

Realistic

Problem solver

Cheer leader

EXPERIENCE:

Management: 3 years minimum

Experience in facilities or commercial cleaning management preferred but not required Highly detail-oriented

Deadline-obsessed

Ability to handle difficult conversations

Excellent time management skills

Follow through on commitment

Tech-comfortable

Ability to maintain composure and function in high-pressure situations

Excellent interpersonal skills

Excellent Attendance

Strong work ethic

Reliable transportation

Ability to walk, stand, reach and bend for extended periods of time

Ability to lift and move items around 30 pounds

QUALIFICATIONS:

Exceptional leadership and management skills with an ability to manage leaders of multiple experience levels; successful conflict resolver and relationship builder

Strong interpersonal skills with an energetic spirit who can develop and encourage through an open-minded, approachable style

Strong collaboration skills to enable partnering with customers and employees

Ability to work occasional evenings and weekends

Reliable transportation with valid driver's license, and ability to maintain approved driver status

Excellent oral and written communication skills

Tech savvy

BENEFITS/COMPENSATION:

Salary starting at $45,000 plus Growth Bonus.

One Week Paid Vacation first year

Six Paid Company Holidays

401K Retirement Savings Plan

Fuel, Phone Stipend