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Telesales Representative Rancho Cucamonga

Office Pride of Rancho Cucamonga-San Bernardino

Telesales Representative Rancho Cucamonga

Rancho Cucamonga, CA
Part Time
Paid
  • Responsibilities

    Full or part time Monday through Friday starting at 9:00 am. Hourly Plus Commission.

    Telesales Representative responsibilities include:

    Contacting potential customers to inform them about a service using scripts

    Answering questions about services the company offers

    Asking questions to understand customer requirements and schedule bid appointments.

    Job brief

    We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for setting bid appointments over the phone and maintaining good customer relationships.

    An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

    The goal is to help the company grow by bringing in customers and developing business.

    Responsibilities

    Contact potential or existing customers to inform them about a product or service using scripts

    Answer questions about products or the company

    Ask questions to understand customer requirements and close sales

    Direct prospects to the field sales team when needed

    Enter and update customer information in the database

    Take and process orders in an accurate manner

    Handle grievances to preserve the company’s reputation

    Go the “extra mile” to meet sales quota and facilitate future sales

    Keep records of calls and sales and note useful information

    Requirements

    Proven experience as telesales representative or other sales/customer service role

    Proven track record of successfully meeting sales quota preferably over the phone

    Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

    Ability to learn about products and services and describe/explain them to prospects

    Excellent knowledge of English

    Excellent communication and interpersonal skills

    Cool-tempered and able to handle rejection

    Outstanding negotiation skills with the ability to resolve issues and address complaints

    High school diploma; BSc/BA will be a plus

    You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company, Inc., the franchisor of the Office Pride system, or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride® is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.