Title: Office Receptionist

Supervised by: Dr. Aldon B. Williams, MD

Description:

Interventional Pain Management practice seeks a full-time office receptionist. This individual needs to possess an approachable, friendly, and people-oriented disposition with a high degree of professionalism. The office receptionist is an especially important position in the patient and visitor experience.

Responsibilities:

• Greet and welcome patients and visitors
• Check-in patients
• Notify staff of patient arrival
• Answer phones calls
• Schedule patients and confirm appointments
• Enter confidential patient information into electronic medical records database
• Verify patient insurance
• Obtain insurance preauthorization for procedures
• Collect payment/co-payments for office visits/procedures
• Work and coordinate with Administrative Staff in Harlingen Office
• Maintain a clean and safe office waiting area and restrooms
• Maintain inventory of office supplies and patient refreshments
• Maintain non-clinical office equipment such as printers/scanner/copiers, credit card machines, telecommunication system, Sonos (music) system, televisions etc.

Qualifications:

• Minimum of high school diploma required with some college or post-secondary education preferred.
• Knowledge and experience with Microsoft Office required.
• This position will have extensive patient and visitor contact and a customer-oriented focus is necessary.
• Individual should be a team player who works well with others.
• Strong verbal and written communication skills required.
• Required to learn eMD—electronic medical record technology.
• Required to work under pressure with professionalism.
• Demonstrates good listening skills.
• Possesses a willingness to participate in continuing education and ongoing training.
• Sales experience is helpful.
• Bilingual is helpful but not required.

Other:

• This office receptionist position is a full-time position. (30 hour per week)
• Work will be performed primarily in the Boerne office , however also in the San Antonio office when necessary:
  • Boerne Office: 916 River Road, Suite 100
  • San Antonio Office: 4242 Woodcock Drive, Suite 100