Benefits:
Free uniforms
Paid time off
Training & development
Job Title: Office Scheduler (HVAC, Plumbing & Electrical Services)
Job Overview
We are seeking a highly organized and customer-focused Office Scheduler to join our growing HVAC, Plumbing, and Electrical services team. This role is critical to ensuring efficient daily operations by coordinating service calls, managing technician schedules, and delivering excellent customer service.
The ideal candidate thrives in a fast-paced environment, communicates clearly, and can juggle multiple priorities while maintaining accuracy and professionalism.
Key Responsibilities
Schedule and dispatch service technicians for HVAC, plumbing, and electrical jobs
Coordinate daily routes to maximize efficiency and productivity
Answer incoming calls and respond to customer inquiries in a professional manner
Book service appointments and confirm upcoming jobs with customers
Communicate job details, updates, and changes with technicians in real time
Prioritize emergency and urgent service requests appropriately
Maintain accurate customer records and job information in scheduling software/CRM
Monitor job progress and adjust schedules as needed throughout the day
Follow up with customers regarding service completion and satisfaction
Assist with administrative tasks such as data entry, invoicing support, and filing
Qualifications & Skills
Previous experience in scheduling, dispatching, or customer service (home services industry preferred)
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Ability to remain calm and professional under pressure
Proficiency with computers, scheduling software, and CRM systems
Attention to detail and problem-solving skills
Team-oriented mindset with a positive attitude
Preferred Experience
Experience in HVAC, plumbing, or electrical service scheduling
Familiarity with dispatching software (e.g., ServiceTitan, Housecall Pro, or similar)
Understanding of service areas, routing, and technician workflows
Work Environment
Fast-paced office setting supporting field technicians
Frequent phone and computer use
Collaborative team atmosphere
Compensation & Benefits
Competitive hourly pay
Paid time off and holidays
Opportunities for growth and advancement