Benefits:
4 Day Work Week
Company parties
Competitive salary
Flexible schedule
Paid time off
Training & development
Job description:
Heartland Appliance & Repair – Office Staff Heartland Appliance Sales/Office Staff is responsible for…
Relationship Development – You may be the first contact with a new customer and may be the determining factor whether or not this customer becomes a lifelong Heartland customer. You also are “boots on the ground” for creating and maintaining positive relationships with our current customers.
Customer experience – Your helpfulness and calm, kind, respectful demeaner will help customers feel respected, cared for, and satisfied with Heartland’s services.
Duties/Responsibilities:
o Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.
o Answer Phones and make outbound sales calls to customers.
o Greet and acknowledge each guest that enters the showroom.
o Process customer requests, research products, prepare price quotes, and follow up with customers.
o Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at point of sale registers.
o Ensure customer accounts are up to date and identify current & future customer service requirements.
o Maintaining solid product knowledge and all other components of guest service.
o Maintain an awareness of all product information, merchandise promotions, test merchandise, and current promotional advertisements.
o Assist in floor moves, merchandising, display maintenance, and store housekeeping.
o Assist in processing and replenishing merchandise; participate in receiving and monitoring showroom floor and warehouse stock. Helping maintain a clean and organized showroom and warehouse.
o Work with General Manager, Service Techs, & Install Techs to set up deliveries.
o Work cooperatively with the whole team and be a willing participant in company meetings and events.
o Interact and communicate with customers and fellow Heartland employees clearly and respectfully.
o Comply with all Heartland policies, procedures, and practices. \
o Performs tasks and assignments requested by the General Manager and ownership.
o Any additional duties, as assigned...
Skills Required:
o Ability to communicate clearly and effectively with staff and customers in any situation.
o Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.
o Attitude of positivity and ability to respond calmly under pressure.
o Excellent organizational skills, ability to multitask and manage multiple projects simultaneously, and strong attention to detail when performing tasks.
o Display commitment when performing tasks. o Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.
o Commitment to dependability and willingness to work to meet goals and deadlines.
o High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.
o Promote and display a consistent professional image of the company.
o Ability to learn and grow. • The industry is constantly changing - monthly webinars and in-person training as needed. o Proficient with Microsoft Office and possess a strong interest and ability to learn new technologies.
Requirements: o High School Diploma or equivalent preferred.
o Sales aptitude and sales experience preferred.
o Ability to respond appropriately under pressure.
o Strong phone, computer, and keyboarding skills.
o Make a professional impression using effective verbal and written communication.
o Exude confidence and comfort in interactions with fellow staff and customers
Job Type: Full-time
Benefits:
401(k)
Employee discount
Paid time off
Schedule:
8 hour shift
Experience:
Customer service: 1 year (Preferred)
Work Location: In person