Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Office Support Assistant Full-Time | Marketing Department & Front Desk Support

We are seeking a dependable, organized, and customer-focused Office Support Assistant to join our team full-time. This role supports both our Marketing Department and Front Desk, handling a variety of administrative and organizational tasks that help keep our operations running smoothly.

Our mission is to treat problem water and ensure safe, high-quality water in homes. As part of our front-line team, you’ll play a vital role in delivering excellent service to both current and prospective customers.

Key Responsibilities

Your duties will include, but are not limited to:

Answering phone calls for both the Marketing Department and Front Desk

Providing exceptional customer service and general support to clients

Speaking with potential customers to schedule appointments using a prepared script

Scheduling and confirming appointments for clients, customers, and Sales Representatives

Entering data accurately using proprietary software, Microsoft Excel, and Word

Completing and organizing lead information, including names, addresses, and key details

Collecting and organizing data on sales leads for marketing analysis

Taking clear and concise messages when needed

Ensuring all customer information is handled securely and in compliance with quality standards

Assisting with general office tasks, including filing and maintaining records

Helping maintain a clean, organized, and safe work environment

Preferred Skills & Qualifications

Professional and courteous phone manner; comfortable speaking on the phone, texting, and emailing

Strong customer service skills with active listening and empathy

Patience and the ability to take time with each customer interaction

Clear verbal and written communication skills with high attention to detail

Proficiency in Microsoft Outlook, Excel, and Word

Excellent time management, problem-solving, and organizational abilities

Ability to operate standard office equipment (phones, printers, etc.)

Willingness to learn, adapt, and grow in the role

Previous customer service experience (minimum 2 years preferred)

Ability to remain seated or standing at a desk for extended periods

Training will be provided. If you're a motivated self-starter with a passion for customer service and strong organizational skills, we’d love to hear from you! No phone calls please.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.