Benefits:
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Job Summary
We at Guided Care Services are seeking Part-Time/Full-time Office Support (Entry Level/Admin)Office Clerk to join our team! As an Office Clerk, you will answer the phones, direct calls, and handle customer questions. You will also be filing paperwork, making copies, scanning, faxing documents, focusing on chart audits, and organizing documentation, handling mail, communicating information out to customers, as needed. Guided Care Services ideal candidate has excellent customer service skills, experience working in an office environment, and strong organizational skills.
Hours: PT (20–25 hours/week); FT (32–40 hours/week)
Schedule:
Part time- 3 or 4 days/week (e.g., Monday–Friday, 10:00 AM – 4:00 PM); or
Full time- 4 or 5 days week (e.g., Monday- Friday, 8:30 AM - 4:30 PM)
Key Responsibilities
Administrative & Documentation Support:
Organize, file, and maintain participant records, staff files, and other critical agency documentation in compliance with DBHDS, DMAS, and Medicaid regulations.
Support timely and accurate charting/data entry for individuals served.
Assist with creating, reviewing, and maintaining required logs, forms, and tracking systems (e.g., training records, incident reports, ISP documentation).
Prepare for internal audits and inspections by ensuring all records are complete, updated, and readily accessible.
Productivity & Compliance:
Monitor and support timely submission of shift notes, progress notes, timesheets, and other critical documents.
Perform routine audits of charts, staff files, and service documentation to identify discrepancies and notify leadership of compliance risks.
Support adherence to agency policies and ensure updates are distributed and documented.
Office Operations:
Support scheduling, meeting coordination, and general communication between departments.
Monitor supply inventory, place orders, and maintain general upkeep of office workspace.
Answer phone calls, assist callers/customers with questions, and direct calls for proper communication, and assist with onboarding tasks (filing new hire documents, scheduling training, etc.).
Support onboarding of new systems or software used for documentation and case management.
Process incoming paperwork, make copies/ scanning, and file paperwork
Sort mail and distribute it to the appropriate places
Maintain records, either physical or electronic, of business transactions
Qualifications
High School Diploma or GED required; Associate’s or Bachelor’s Degree in Human Services, Business Administration, or related field preferred.
2+ years of administrative or office experience; healthcare or human services background strongly preferred.
Knowledge of Medicaid waiver services, DBHDS, or state regulatory documentation is a plus.
Strong attention to detail, excellent organizational skills, and proficiency with office software (Microsoft Word, Excel, PDF, cloud-based platforms).
Ability to maintain confidentiality and professionalism in handling sensitive information.
Great customer service skills
Strong Communication Skills
Strong organizational and time management skills
Familiarity with computer programs, such as Microsoft Office and Adobe software
Familiarity with Google components (i.e. Drive, Mail, forms, etc.)
Benefits/Perks
Great Work Environment
Career Advancement Opportunities
Full Time Health & Dental
Supplemental Insurance
If you believe you are our ideal candidate please complete our Job application using the link below: Click Here
> JOB APPLICATION