Benefits:

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

What You Will Receive

Earn competitive pay depending on your skills, experience and availability

Work during traditional business hours

Professional small office with a friendly touch

Excellent training and support

casual attire atmosphere

Responsibilities

Respond to incoming calls and emails, log inquiries, and provide excellent customer service while scheduling estimates and managing updates.

Able to manage small business details while working independently

Prioritize and schedule jobs, ensuring workers are efficiently assigned based on availability and job readiness.

Managing projects from sold to completion and regularly review job statuses to ensure tasks are on track, permits are up to date, and invoices are sent promptly.

Manage daily office operations, ensuring efficiency and effectiveness in all administrative tasks.

Serve as the primary point of contact for office-related inquiries and issues.

Manage the resolution of customer problems and complaints to maximize satisfaction.

Generate and send invoices, monitor hours worked, and manage time-and-material billing. Follow up on unpaid invoices to maintain steady cash flow.

Handle accounts receivable and track material purchases, input data, and ensure deposits are collected and applied accurately to projects

Ability to multi-task in a high stress environment

Qualifications

Strong telephone and written communication skills to liaise with clients, workers, and vendors.

Excellent organizational skills with attention to detail in managing multiple tasks simultaneously and time management abilities to coordinate schedules, track materials, and manage deadlines. .

Knowledge of home repair and light remodeling

Outgoing personality; enjoys working with people

Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.

(1+) years experience working in a Call Center or Customer Service Role preferred

experience leading a remote team of employees

Handyman Connection of Wilmington is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time office manager. Our customers are seeking additional office support for our growing business.

We are now seeking a top-notch office manager who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Wilmington to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.

If you're looking for a office manager role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Wilmington