TDB Communications, Inc. is currently looking for remote Customer Service Representatives (CSR) to support our various State UI Call Centers. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding unemployment questions up to and including helping the customer file a claims. TDB Communications, Inc. provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Pay And Benefits • Pay rate is based on location • The opportunity to work from the comfort of your home • Leadership support to ensure success • Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries • Customer service is the primary function • Uses computerized system for tracking, information gathering, and/or troubleshooting • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Qualifications • High School Diploma or equivalent • Minimum 6 months of customer service experience • Must be able to speak and read English fluently • Spanish fluency is desirable • Must be able to pass both criminal background check
Home Office Requirements • Access to Wi-Fi, LAN (wired connection/ethernet) or both • Private, secure workspace • Personal computer & headset with microphone
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About TDB
Since 1999, TDB Communications, Inc. has deployed over 2400 employees for 70 agencies in over 25 states. We have proven our ability to serve the government and the private sector with the highest levels of quality and productivity.
Active military service members, their spouses, and veteran candidates often embody the core competencies TDB considers essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. TDB Communications, Inc. is an Affirmative Action/Equal Opportunity Employer. TDB provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Required Skills Required Experience
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Minimum Education of Bachelor of Science in Medical Technology or related science discipline required, master’s degree is preferred. Minimum Work Experience of 10 years technical level, at least 5 years Laboratory Leadership experience required in laboratory setting within the appropriate disciplines. Must be qualified to manage and direct the laboratory personnel and performance of laboratory testing in accordance with all accrediting bodies, such as CLIA, CAP, MD DOH, NY DOH, AABB as it applies to clinical testing of oversight.
Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
Ability to use Microsoft office products, and various other computer software products including the Laboratory Information System.
Certificates and Licenses:
Certifications by the appropriate board of the appropriate discipline is preferred: