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Hotel Concierge

Old Savannah Tours, LLP

Hotel Concierge

Savannah, GA
Full Time
Paid
  • Responsibilities

    JOB DESCRIPTION

    We are looking for a hotel concierge to start at a Hip & Trendy Hotel in the downtown Savannah. Must have a passion for elevated customer service; and must be ambitious, trendy, friendly, courteous, outgoing, warm, compassionate and comfortable with people of all age groups. The ideal candidate must be a trustworthy individual who is up to date on current trendy "Must do and see" in downtown and also very knowledgeable about the City of Savannah.

    RESPONSIBILITIES:

    • Greets guests as host in a cheerful welcoming manner.
    • Able to stand at long periods, and work off a tablet
    • Answers questions and assist guests with reasonable requests/accommodations.
    • Promotes Old Savannah Tours trolley to each guest and is key at selling
    • Read Daily memos for special events/visitors.
    • Maintain cleanliness of lobby/visiting area.
    • Checks-in with front desk agents daily and walks the property
    • Remains flexible to ever changing environment, adapts well to different situations.
    • Performs other related duties as assigned as needed by hotel management

    QUALIFICATIONS:

    • Proven experience as concierge/hotel experience; experience in customer service is a plus
    • Proficiency in English; multilingual is a plus
    • Excellent communication skills
    • Polite and confident with a great deal of patience
    • Able to Sell trolley tickets and knowledgeable
    • Ability to learn new computer software; tablets
    • High school diploma; degree in hospitality or relevant field a plus

    THIS POSITION IS PART-TIME TO START (FRIDAY & SATURDAY DAY SHIFT) AND WILL TRANSITION TO FULL TIME DAYS M-F.

    COVID-19 PRECAUTIONS

    • Sanitizing, disinfecting, or cleaning procedures in place

    Mask, Gloves, Hand Sanitizer, and cleaning products all are available to use.

    APPLICANT QUALIFICATIONS

    • How many years of Customer Service experience do you have?
    • Please list 2-3 dates and time ranges that you could do an interview.