WE WANT YOU TO JOIN THE ‘HYGGE’ AT OLE & STEEN
Danish ‘hygge’ (hoo-gah) describes the feeling of well-being and coziness and we want to bring that into everything we do! Of course, we can’t do that without awesome team-members so if you’re ready to join our fun journey, and become an expert in Danish pastries and bread, we have a one-way ticket available. But let’s warn you, the pastries are so good you might become addicted…
POSITION OVERVIEW As a Team Member at Ole & Steen, you will join a dynamic, fun, and positive workplace bringing Danish pastries and coffee to NYC. You are responsible for the quality of the guest experience, whether providing a welcoming smile, perfecting the display and sale of our products, ensuring the cleanliness and ambience of our bakery, and making sure everyone has a happy environment to enjoy as a guest or colleague.
The right person for this role is a service-oriented “people person”, who brings personality and enthusiasm to their work. You enjoy the buzz of working in fast-paced environments and seek prep work during slower times. You have a positive attitude, are able to proactively manage your time, and love finding ways to help out wherever you can.
PERSONAL QUALITIES You will be the ambassador for Ole & Steen reflecting its unique culture, positive attitude, and excellent standards always. Therefor we have a few things we hope you can recognize:
You are an enthusiastic and service minded person
You will “live” our values-based culture of excellence teamwork and of exceeding expectations at all times
You want to learn about our products (did you know that almost all products have their own unique story?)
You ensure all customer enquiries are dealt with in a professional, helpful, and polite manner. You identify costumers needs and respond quickly and enthusiastically to those needs
You are keen to learn, evolve and try new ideas that fit within the Ole & Steen Brand
You have a positive attitude and can proactively manage your time, adapting your approach to suit both busy and quiet times
QUALIFICATIONS & REQUIREMENTS
Maintain regular and consistent attendance and punctuality
Available to work flexible hours that includes early mornings, evenings, weekends, and holidays.
Meet store operating standards and policies
Engage with and understand our customers, including responding customer needs through clear and pleasant communication
Available to perform different tasks within the store during each shift
Exceptional customer service skills
Ability to learn quickly
Ability to understand and carry out instructions and requests when needed
Strong interpersonal skills
Strong decision making and multitasking skills
Strong communication skills
Ability to work as a team
Ability to build relationships
Barista experience is a plus (but not required)
OPPORTUNITIES
At Ole & Steen you will get a versatile job with professional colleagues, and exciting individual development possibilities. We are a rapidly growing business, creating career opportunities across the organization.
We believe that with dedication, passion, and hard work, you can reach whatever you dream of, and we have a sincere interest in constantly challenging and uplifting each other across professional competencies and departments.
BENEFITS
Competitive hourly rate starting at $16.00
50% discount at any Ole & Steen location (US, UK, and DK)
Free meal whilst working
Uniforms provided
Barista education program
Learn new skills and grow with us – endless possible promotions
Full time or part time hours
Ole & Steen offers flexible scheduling and opportunities for paid time off
Accrue 40 hours paid Holiday on your first year and 80 hours on your second year
Commuter benefits
Option to participate in healthcare program 75% covered by the company
“Working at Ole & Steen is so much more than a job, we become friends and care for one another. People here are like my second family! ” Kirstine Grøn, Learning and Development Manager
Ole & Steen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
ABOUT OLE & STEEN
Ole & Steen was founded in 1991 by the Danish bakers Ole Kristoffersen and Steen Skallebæk and originally called Lagkagehuset or “The Layer Cake House”. Ole & Steen is pioneer in the resurgence of artisanal and handcrafted baking practices in Denmark. In 2008 the two bakers joined forces and became the organization we know today.
We have been Denmark’s favorite bakery for more than 30 years, serving delicious Danish breads, pastries, cakes, single estate coffee and food. We opened our first bakery on Union Square in 2019 to huge acclaim and fantastic reviews and we’re continuing our exciting growth journey – we currently operate 3 retail stores across NYC, and we have plans to grow and expand over the coming years!
Heart-Made: Ole & Steen has always believed that if something is worth doing, it’s worth doing properly. From hospitality and recipe development, to store design and sustainability initiatives, everything we do we throw ourselves into 100% with love and attention.
Rustic, Refined: We’ve always been dedicated to taking rustic recipes and refining them. Delivering the simple beauty of Danish baking styles with an extra edge of quality, we elevate the taste to new heights through tirelessly perfected techniques and the finest quality ingredients we can get our hands on.
Everyday Special: From the feeling you get when you step foot through our doors, to the delicious treats you bring back for your loved ones, we want Ole & Steen to be that extra special spark in your day. We go above and beyond to offer genuine, kind service.
At Ole & Steen, every day joy starts with our team members. The people turning on the lights, baking our breads, and setting the tone for a great day. People are det heart of who we are.
We have the ambitious goal to become the world’s most loved bakery. Therefore, we need passionate employees, who want to be a part of our rapidly growing business. We seek the unique experience through excellent service, and we want to make sure that everyone who enter our doors feels the atmosphere of the Danish “Hygge”.