Summary
Plans and coordinates activities concerned with agricultural industrial equipment; installing equipment, investigating and resolving customer reports of technical problems with equipment, regular scheduled maintenance and eliminating future operational or service difficulties. Works with sales/R&D and customers to run samples and report data by performing the following duties.
Essential Duties and Responsibilities
Includes the following; other duties may be assigned.
Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Provides on-site technical assistance to help troubleshoot and repair equipment.
Provides technical assistance by phone to troubleshoot customer equipment problems.
Maintain records of service calls, training, and expenses.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Educate customers on preventive maintenance and safety regulations and provide general customer service on the phone and in person.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
50% travel by vehicle and air.
Runs samples of various products on various machines, analyzing and reporting data of sample for sales, R&D or customer.
Offers additional support to production when not on the road and not involved with running samples.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates degree or 2-year technical degree from accredited institution; and two to four years related experience and/or training; or equivalent combination of education and/or experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software/Sales Force; Microsoft Office 2010/Excel/Word/Outlook.
Certificates, Licenses, Registrations
Must hold a valid Driver’s License.
Must be able to obtain a US Passport.
Specialized Vocational Skill Certificates or Licenses Preferred.
Other Skills and Abilities
Mechanical
Electrical
HVAC
Hydraulic
Industrial Mechanics/Assembly
Customer Service Skills
Agronomy or Agriculture related knowledge
Other Qualifications
This position must be available to travel 75% driving and/or flying.
Must be able to pass background check.
Must be able to pass regular random drug testing.