ABOUT THE TEAM

Our Client Onboarding Specialists enjoy laying the groundwork for projects by understanding each and every nuance. They are naturally organized people who keep cool as a cucumber under pressure. Master communicators, they are passionate about planning, leadership, and helping a shared vision come to life.

ABOUT THE ROLE

You're someone who makes sure things get done. You find fulfillment in successfully executing a project and moving on to the next challenge!

Our Client Onboarding Specialists are the very first contact our newly onboarded clients have with Olly Olly. They manage a range of website building projects for small business clients. They work with an intimate cross-functional team of creatives, strategists, and techies. Client Onboarding Specialists who succeed at Olly Olly understand that they are building the foundation for the rest of our client's journey with us, and that foundation has to be strong!

YOU'RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

• Onboarding Management 
  • Lead simultaneous website building projects for clients
  • Conduct intake calls with clients, to understand their branding, online marketing goals and unique value propositions
  • Maintain thorough project documentation in internal systems such as: notes, status reports, feedback, and approvals.
  • Assign tasks to complete the website building with all internal departments (SEO, Copywriting, Graphic Design, Development)
  • Conduct website reviews independently and along with client prior to websites going live
  • Ensure a smooth transition by scheduling website go-lives, and introducing clients to Account Managers
  • Drive innovation, business planning and development of firm services with functional leads and cross-functional partners.
• Client Relations
  • Maintain regular client communications through phone and email, to ensure websites are delivered on schedule, proper client expectations are established, and standards of quality are met, ensuring client satisfaction.
  • Improve overall client experience by providing best in class customer service & gathering constructive feedback.

WE'RE EXCITED ABOUT YOU BECAUSE YOU HAVE…

• 3+ years in a Customer Service role

• Familiarity with Digital Marketing (Facebook, Instagram marketing, Analytics, User Experience, Paid Media and Search marketing)

• Real Estate industry onboarding experience

• A Bachelor's Degree (although this is not required)

• Experience working with Microsoft Office & Google Suite

THESE COMPETENCIES WILL MAKE YOU FIT RIGHT IN...

• Relationship-Building | Ability to build and nurture collaborative partnerships with clients and internal teams.
• Problem Solving | Ability to research possible solutions to solve a problem or situation.
• Time Management | Strong organizational skills and ability to handle competing priorities
• Communication | Excellent written & verbal communication
• Critical Thinking | Strategic, inquisitive and highly analytical
• Goal Oriented | Self-starter with a strong work ethic and resourceful spirit
• Leadership | Inspires others by planning & motivating

OLLY'ALL ARE WELCOME

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual's merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

Benefits

• Competitive pay (base + commission)
• Casual, laid-back office culture
• 401(k) package
• Medical, dental, and vision health benefits options
• Generous PTO + paid company holidays
• An inclusive, tight-knit, exciting start-up environment offering accelerated career & personal growth