Job Description
Welcome to Olmec Systems - A company built around it's team members
Our focus is on supporting the Windows-based networks of small to medium sized businesses across all industries.
We are looking to hire someone w/ Level 2 to Level 3 Helpdesk experience.
The Helpdesk Analyst position primarily involves providing phone & remote support for our clients. For now, this position would be fully remote (i.e. "work from home"), however, in the future you would be required to work out of our Denville, NJ office. On occasion, you may be dispatched onsite to a client's location or assist with a project.
You will work on a wide variety of issues ranging from Level 1 (locked accounts, password resets, basic OS troubleshooting, etc.) to Level 3 (Windows server maintenance & troubleshooting, firewall maintenance & troubleshooting, troubleshooting LAN/WAN technologies, working w/ email servers, working on special projects, etc.).
The person chosen for this position will be exposed to a variety of local and wide area network technologies. We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes. We seek an individual who loves working with people and is able to articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.
We Are Looking For Someone Who:
Thank you for taking the time to review this posting