Job Description

Welcome to Olmec Systems - A company built around it's team members

Our focus is on supporting the Windows-based networks of small to medium sized businesses across all industries.

We are looking to hire someone w/ Level 2 to Level 3 Helpdesk experience.

The Helpdesk Analyst position primarily involves providing phone & remote support for our clients. For now, this position would be fully remote (i.e. "work from home"), however, in the future you would be required to work out of our Denville, NJ office. On occasion, you may be dispatched onsite to a client's location or assist with a project.

You will work on a wide variety of issues ranging from Level 1 (locked accounts, password resets, basic OS troubleshooting, etc.) to Level 3 (Windows server maintenance & troubleshooting, firewall maintenance & troubleshooting, troubleshooting LAN/WAN technologies, working w/ email servers, working on special projects, etc.).

The person chosen for this position will be exposed to a variety of local and wide area network technologies. We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes. We seek an individual who loves working with people and is able to articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.

We Are Looking For Someone Who:

• has a minimum of (2) YEARS of experience working on a Helpdesk team or for an MSP / IT consulting firm
• Loves dealing with people and has no problem explaining complex technical details in layman's terms
• Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required
• Has no problem creating and updating detailed documentation and entering notes into our time management system
• Has the ability to see a problem or issue through to completion, all while regularly communicating with the client
• Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
• Is a Team Player - everyone at our company works together and helps each other. We do not want employees that do not have the best interest of the team at heart.
• Understands that number one rule: KEEP THE CLIENT HAPPY!

• Competitive compensation, medical/dental/vision benefits, PTO, 401K w/ match
• Excellent growth and advancement opportunities
• Paid training and certifications
• 40 hour work-week with paid overtime
• Fun, relaxed work environment
• Work for a growing company exposed to IT in different market segments (Finance, Legal, Healthcare, etc.)

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