Job Description

Welcome to Olmec Systems - A company built around it's team members

** MUST BE A GREEN CARD HOLDER OR US CITIZEN ***

*** PLEASE READ THIS JOB LISTING IN IT'S ENTIRETY TO MAKE SURE THAT YOU ARE QUALIFIED! DO NOT APPLY UNLESS YOU HAVE A MINIMUM OF 2 YEARS EXPERIENCE IN A NOC (NETWORK OPERATIONS CENTER) ROLE FOR A MSP (MANAGED SERVICE PROVIDER) AND/OR IT CONSULTING FIRM! APPLICATIONS THAT DO NOT MEET THIS REQUIREMENT WILL NOT BE CONSIDERED ***

*** IMPORTANT: THIS ROLE IS FOR 2ND SHIFT: MONDAY - FRIDAY, 1 PM EST - 10 PM EST W/ A 1-HOUR LUNCH BREAK - PLEASE APPLY ONLY IF THIS SHIFT WORKS FOR YOUR SCHEDULE. THANK YOU. ***

THE COMPANY

Olmec Systems has been providing New Jersey and the surrounding areas the best in managed IT support since our inception in 1996. We measure our own success by each and every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems is dedicated to providing the highest levels of customer service, expert support, and the best in technology solutions to all of our clients.

WHAT IS A MSP (MANAGED SERVICE PROVIDER)?

Many businesses (especially those in the small / medium category) will often outsource some or all of their IT support needs rather than hiring & managing an internal IT dept. That's where Olmec Systems comes in - For a fraction of the cost, Olmec & it's team of technology experts provide the exact same (but almost always considerably better) level of support that an internal Network Admin, System Admin, and Helpdesk team would provide. Olmec Systems is available for our clients 24 hours a day, 7 days a week, and 365 days out of the year. When we are not working directly w/ end-users on day to day support requests, we are proactively managing & monitoring the network / server infrastructure and planning / designing future network enhancements.

THE POSITION

Olmec's focus is on managing & supporting the Windows-based networks of small to medium sized businesses in all industries.

The NOC Analyst (L2) role primarily involves providing remote & phone support for our clients from the Olmec Systems office in Denville, NJ.

Olmec's NOC plays a very important role in the overall support strategy for our clients:

• The NOC is responsible for managing & maintaining the underlying network monitoring platform that's in place for all of the client networks we manage
• The NOC is directly responsible for reviewing & remediating any network alerts that are received, including but not limited to: Windows server operating systems, server hardware, VMWare, Internet connectivity, network appliance / equipment, 3rd-party software, AntiVirus, cybersecurity, etc.
• The NOC is responsible for managing the backup & disaster recovery platforms that are in place for all of our customers

The person chosen for this position will be exposed to a variety of local and wide area network technologies. We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own.

Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.

Candidates must also demonstrate the ability to write clearly and effectively.

*** DURING THIS PERIOD OF TIME AS WE ALL DEAL WITH THE COVID-19 PANDEMIC, IT IS NOT UNCOMMON FOR MANY OF OUR HELPDESK & NOC TEAM MEMBERS TO BE WORKING REMOTELY FROM HOME. ANY CANDIDATES THAT APPLY TO THIS POSITION WILL NEED TO BE ABLE TO "WORK FROM HOME" (I.E. RELIABLE INTERNET ACCESS, BEING ABLE TO TAKE AND MAKE PHONE CALLS FROM HOME, ETC.) ***

THE LOCATION

Olmec is based in Denville, NJ, a convenient commute for most of northern New Jersey. Denville has tons of shops, restaurants and services within walking distance of our office.

WHY YOU SHOULD APPLY

• Competitive compensation, medical / dental / vision benefits, PTO, 401K w/ match

• Excellent growth and advancement opportunities

• Paid training and certifications

• 40 hour work-week with paid overtime

• Fun, relaxed work environment

WE ARE LOOKING FOR SOMEONE WHO:

• Loves dealing with people and has no problem explaining complex technical details in layman's terms
• Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required
• Has no problem creating and updating detailed documentation and entering notes into our time management system
• Has the ability to see a problem or issue through to completion, all while regularly communicating with the client
• Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
• Is a Team Player - everyone at our company works together and helps each other. We do not want employees that do not have the best interest of the team at heart.
• Understands that number one rule: KEEP THE CLIENT HAPPY!

TECHNICAL REQUIREMENTS

• 3 or more years of general experience working on a Helpdesk / Service Desk supporting all aspects of small to medium sized business network technologies

• A minimum of 3 YEARS of experience working on a NOC team for an MSP / IT consulting firm

• ADVANCED LEVEL - Experience installing, updating, and troubleshooting Windows 7 / 8 / 10 operating systems, as well as desktop & laptop hardware

• ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.

• Experience supporting mobile devices (smart phones, tablets, etc.)

• Experience w/ network-based Antivirus solutions (i.e. Bitdefender, SentinelOne & Symantec, etc.)

• INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows 2008 & Windows 2012 Servers (both operating systems & hardware)

• Experiencing installing & supporting network-based printers & copiers

• ADVANCED LEVEL - Troubleshooting LAN / WAN connections

• ADVANCED LEVEL - Experience supporting cloud-based & local backup & BDR (Backup Disaster Recovery) systems LIKE Veeam, Datto, Barracuda, etc.

• INTERMEDIATE LEVEL - Experience configuring / troubleshooting managed network switches, firewalls (SonicWALL experience a plus), and WiFi equipment

• INTERMEDIATE LEVEL - Experience supporting virtualization technologies, specifically VMWare-based products (although experience w/ Citrix & Hyper-V is welcome)

• ADVANCED LEVEL - Experience working w/ a network-wide monitoring systems, configuring & responding to alerts - Experience working w/ ConnectWise, SolarWinds Nable / NCentral, etc. is a major PLUS

*** LET US KNOW IN YOUR COVER LETTER WHY YOU ARE THE PERFECT CANDIDATE FOR THIS POSITION. ***

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