Long Term Care Ombudsman - Regional Supervisor

Organizational Overview: Empowered Aging is a regional nonprofit serving seniors and families in Alameda, Contra Costa and Solano counties. Empowered Aging is dedicated to ensuring dignity and quality of life for older adults through a variety of community based and congregate living programs. Current programs include; Long-Term Care Ombudsman, Friendly Visiting/Telephone Reassurance, Elder Abuse, Healthcare Career Pathway, Elder Justice Lunch and Learn. Empowered Aging was founded in 1991 and has a long history of advocating and protecting the rights of older adults and adults with disabilities.

Vision: Creating communities where all can age with dignity, justice and respect

Mission: Empowered Aging empowers individuals and their families as they navigate the aging continuum, through person centered advocacy, education and collaborative leadership.

POSITION OVERVIEWThe Regional Supervisor (Alameda County) is a critical and trusted leader within the Empowered Aging team charged with training, supervising and engaging a cohort of both volunteer and staff Field Ombudsmen to advocate on behalf of residents living in long-term care in Alameda County. The Regional Supervisor is responsible for ensuring the highest standards of care are maintained and the Field Ombudsmen they supervise are acting in accordance with Ombudsman Code of Conduct and all other organizational values and expectations. The Regional Supervisor is charged with ensuring the facility coverage plan is being met and Field Ombudsmen are provided with all necessary education and tools to meet agreed goals.

RESPONSIBILITIES

Complies with all federal and state requirements and localprogram procedures.

Responsible for oversight, coverage and case investigation within a specified geographic area.

Assists with training and development of new and existing Field Ombudsmen to advocate on behalf of elder and dependent adults in long-term care.

Supervises team of field ombudsmen, including making assignments, providing technical support/training and ongoing support and guidance.

Maintains regular and positive communication with facilities in the specified region.

Ensures all received complaints are investigated appropriately and closed in a timely manner; including appropriate documentation and data entry in ODIN (case management database)

Continually monitors and understands facility coverage strategy/plan to ensure all facilities are visited at the agreed upon interval.

Provides in-service training to facility staff on issues related to elder abuse, elder care, dementia and residents’ rights and others as appropriate.

Meets with the Field Ombudsman at least once per year to complete a shared facility visit and/or case investigation.

Builds relationships with community stakeholders in the aging and LTC community.

Work with the Program Manager to educate the public about issues and trends impacting the aging community.

Investigate and oversee all elder abuse complaint investigations working cooperatively with appropriate licensing agencies, law enforcement and legal services.

Act as a leader in the organization and continually provide feedback to support the sustainable growth and development of Empowered Aging.

Other duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree in a relevant social or health services field, or equivalent experience.

Demonstrates a thorough understanding of the long-term care system and the rights and concerns of those who live within it.

Working knowledge of dementia and its effects.

3 years of supervisory and training experience

Excellent communication skills

Ability and talent for problem resolution

Eagerness to use and leverage technology to address inefficiencies

Reliable Transportation and Proof of Insurance

Ability to lift 50 LBS

Must provide your own transportation

COMPENSATION $65,000 - $72,000 based on experience

Health Insurance

REPORTS TO:

LTC Ombudsman Program Manager - Alameda County

SCHEDULEThis is a salary exempt position. Our office hours are M-F 8am-5pm(eligible for flex schedule after the successful completion of a 90 day probationary period) . The Regional Supervisor spends significant time in the field visiting facilities and meeting with volunteers, but should also plan a commensurate amount of time in the office to complete supporting tasks.

EQUAL EMPLOYMENT STATEMENT

Empowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. Each person is evaluated on the basis of personal skill and merit. Empowered Aging policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. The Executive Director shall act as the responsible agent in the full implementation of the Equal Employment Opportunity policy.