Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Primary customer contact providing accurate, prompt, professional and courteous service in accordance with mutual expectations created through Sale Order delivery commitments or, if established, co-signed Manufacturing Service Agreements.
· Work with Sales, Engineering, Manufacturing, and Materials to insure necessary customer documentation is obtained, properly stored and distributed per established procedures.
· Support customer ECO’s managing both implementation and associated impact in terms of delivery and cost per established procedures.
· Quote Bill of Materials and purchase Bill of Materials once receipt of PO. Work with customer up front to identify problem parts along with possible solutions (alternate parts etc…)
o Put kits together after receipt from various vendors to send for manufacturing
o Chase down shortages based on shortage reports provided by manufacturing
· Establish and change production priorities through the maintenance of Sale Order delivery dates, while measuring delivery performance to the original customer delivery commitment.
· Effectively use company systems to maintain and communicate real-time status of production in terms of cost, quality, and availability.
· Establish formal and informal communication processes with assigned accounts to maintain customer satisfaction when addressing complaints, concerns and product returns.
· Possible customer visits locally or via travel.
· Complete all other duties as assigned by management.
OTHER DUTIES MAY BE ASSIGNED
MINIMUM QUALIFICATIONS
Skills
Benefits:
2 weeks vacation per year
401k
Health insurance
-Dental insurance