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Technical Department Customer Service Associate

OmniPrint International Inc.

Technical Department Customer Service Associate

Costa Mesa, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Are you someone who likes to tinker with computers and software? Do you enjoy helping people solve their technical problems? Do you have experience working in a call center environment? Then we have the position for you!

    JOB RESPONSIBILITIES: • Answer incoming technical support requests via phone, fax, internet, webcam, Skype, mobile device or other communication means. • Assist techs in organizing customer concerns • Learn the basic electronic components of our printers to help customers with quick questions • Learn how to use our printers in order to train customers • Learn how to install, configure and administer printer/desktop/laptop/mobile device hardware and software applications, including operating systems and peripherals such as projectors, printers and phones. • Learn how to identify, diagnose and solve technical issues in a timely manner. • Learn to troubleshoot basic questions related to DTG printing. • Aid the department in innovating and improving procedures. • Work with engineering team to test new products and prototypes.

    QUALIFICATIONS AND REQUIREMENTS: • Minimum 1 year of experience in a customer service call center environment • Minimum 1 year of experience or education in IT/Electronics • Be technically inclined and curious about electronics • Willing to learn about general computer hardware and software applications as they relate to the equipment being serviced • Strong working knowledge of all Microsoft products preferred • Basic understanding of printer and networking fundamentals • Ability to work non-conventional hours/flexible schedule (nights and weekends as needed) • Excellent verbal and written communication skills • Ability to travel to customer locations and to company trade shows (as needed) • Must have a valid driver’s license • Ability to lift up to 50 lbs.

    Company Description

    OmniPrint International is a leader in the Direct to Garment Printing Industry. As winner of SGIA's Product of the Year for 2016, 2017, and 2018 OmniPrint is devoted to creating a dynamic atmosphere for employees, with development and technology at the forefront. Our customers are our greatest asset and everything we do is with the customer in mind.