Work as part of a team and individually to support the development of a comprehensive, cross-asset-class investment management platform, troubleshoot and resolve issues with software and maintain reports that provide support to the entire organization. Responsibilities: • Analyse and report product malfunctions in order to better support users of the portfolio management system • Work in Atlassian’s Jira to create, track and control issues and inform users on updates • Communicate directly with users to resolve their issues with an investment management platform in a timely and accurate manner via phone, email, or chat • Prepare the demo environment using a checklist to support the Sales team with future prospects • Handle daily tasks assigned to the support desk, including monitoring systems and taking minor actions • Document additional Confluence articles as cases come up with technical issues or useful discussions with clients and team members Qualifications: • Strong interest in learning the Asset Management domain • Basic knowledge in SQL is a must • Robust level of skill in analysis of data and process, strong problem solver • Must have excellent verbal and written communication skills with an ability to communicate to both technical and non-technical audiences • Basic knowledge in C# or JAVA or Python syntax knowledge is a plus • Experience with Atlassian’s Jira or similar task tracking systems is a plus • Comfortable working independently • Strong time management skills Compensation: $50,000 - $80,000 yearly

• Analyse and report product malfunctions in order to better support users of the portfolio management system • Work in Atlassian’s Jira to create, track and control issues and inform users on updates • Communicate directly with users to resolve their issues with an investment management platform in a timely and accurate manner via phone, email, or chat • Prepare the demo environment using a checklist to support the Sales team with future prospects • Handle daily tasks assigned to the support desk, including monitoring systems and taking minor actions • Document additional Confluence articles as cases come up with technical issues or useful discussions with clients and team members