On-Call/Event Service Staff

C

Common House

On-Call/Event Service Staff

Charlottesville, VA
Part Time
Paid
  • Responsibilities

    Position Summary

    The On-Call/Event Service Staff is a key member of the service team responsible for delivering exceptional guest experiences during private events, member functions, and special gatherings at Common House. This flexible, hospitality-driven role requires professionalism, adaptability, and a passion for creating warm, welcoming environments. Whether assisting with an intimate dinner or a large-scale celebration, the Event Service Staff ensures that service is attentive, seamless, and reflective of the Common House standard.

    Core Responsibilities

    Guest Experience & Service Excellence

    • Provide warm, efficient, and thoughtful service to all guests, ensuring an outstanding dining and event experience.
    • Anticipate and respond to guest needs promptly and professionally.
    • Greet and interact with members and non-members in a friendly, polished, and engaging way.
    • Escort guests as needed and maintain awareness of event flow and guest satisfaction throughout the experience.
    • Ensure proper handling of intoxicated guests and report any concerns to management in compliance with liquor license requirements.
    • Represent the brand and values of Common House at all times with a positive, solution-oriented attitude.

    Event Execution

    • Assist in setting, resetting, and clearing tables before, during, and after service according to Common House standards.
    • Support a variety of service formats, including plated dinners, buffets, passed hors d'oeuvres, and cocktail-style receptions.
    • Participate in the full setup and breakdown of the event, including furniture arrangement, place settings, décor installation, and cleanup.
    • Maintain cleanliness and organization in dining, service, and staging areas during and after events.

    Product Knowledge

    • Demonstrate strong knowledge of classic and contemporary cocktail recipes to ensure consistent beverage quality.
    • Maintain up-to-date knowledge of the food and beverage menus, including ingredients, allergens, preparation methods, and local sourcing.
    • Provide accurate descriptions of food and beverage items and offer appropriate suggestions when asked.
    • Stay informed on VIP guests, member preferences, and special service notes relevant to each event.
    • Stay informed of all beverage changes, 86'd items, and seasonal offerings.

    Communication & Team Collaboration

    • Communicate clearly with the management team and fellow service staff regarding inventory, guest needs, and operational updates.
    • Participate in regular service and product knowledge training sessions.
    • Support a team-oriented atmosphere by assisting colleagues and contributing to a smooth flow of service during events.

    Operational & Sidework Duties

    • Follow all assigned opening, shift, and closing checklists to ensure readiness and smooth execution of events.
    • Polish and restock silverware, glassware, and other service ware as needed throughout the shift.
    • Maintain side stations, beverage stations, and service tools to appropriate par levels.
    • Pre-bus, bus, and reset tables with precision and efficiency.
    • Serve water and beverages continuously and refill as needed without prompting.
    • Follow Common House's order of service protocol and escalate guest concerns to management as needed.

    Required Knowledge, Skills & Abilities

    • Exceptional customer service and interpersonal skills.
    • Strong communication skills with the ability to handle guest interactions with discretion, tact, and diplomacy. Proficiency in beverage preparation, including cocktails, beer, and wine service.
    • Familiarity with high-volume service environments and strong multitasking abilities.
    • Excellent interpersonal and communication skills with a focus on hospitality.
    • Ability to handle high-pressure situations with composure and efficiency.
    • Ability to remain composed and professional in high-pressure, fast-paced environments.
    • Basic proficiency with POS systems and ability to follow event service timelines.
    • Professional appearance and demeanor appropriate for high-end member events.

    Qualifications

    • Flexibility to work evenings, weekends, and holidays based on event schedules.
    • Physical ability to stand, walk, lift (up to 25 lbs), bend, and carry throughout long shifts in a busy environment.

    Compliance & Cleanliness

    • Adhere to all sanitation, food safety, and workplace safety protocols in line with OSHA and company policies.
    • Follow all liquor license laws and Common House procedures regarding responsible alcohol service.
    • Use cleaning supplies and chemicals safely to maintain clean workspaces and guest areas at all times.
    • Ensure compliance with all ABC (Alcoholic Beverage Control) laws and uphold these standards among fellow staff.

    Additional Expectations

    • Arrive on time and in proper uniform with a neat and professional appearance.
    • Attend all scheduled pre-shift briefings, training sessions, and meetings as required.
    • Remain on-site and available during assigned shifts unless released by a manager.
    • Maintain familiarity with Common House services, amenities, and emergency procedures.
    • Commitment to company policies and procedures, including emergency protocols, liquor licensing regulations, and food safety standards.
    • Flexibility to work irregular hours, including evenings, weekends, and holidays based on event scheduling.
    • Ability to work independently with minimal supervision while upholding high service standards.

    Common House is an equal-opportunity employer and is committed to fostering a supportive and inclusive environment for all team members and guests.