EXCELLENT CUSTOMER SERVICE, GREAT COMMUNICATION SKILLS, AND STRONG LEADERSHIP SKILLS? JOIN OUR AWARD-WINNING TEAM!POSITION IS IN-PERSON AT OUR ARIZONA OFFICE, YET CAN TRANSITION TO PARTLY VIRTUAL AS COMPETENCY IS GAINED

For over twenty-four years, On-Site Health & Safety has set the standard for industry-leading customer service and satisfaction. OSHS Health & Safety operates in facilities across a broad spectrum of industries, including industrial, distribution, manufacturing, construction, entertainment, hospitality, agriculture, renewable energy, and electronics businesses, and operates in both urban and rural settings. Now spanning into twelve states and counting, we're looking to expand our team with the addition of a talented Customer Service Supervisor . If you want to be a part of our dynamic, rapidly-growing company and join our team in the Arizona office...APPLY TODAY!

HEAR FROM ON-SITE EMPLOYEES ABOUT THEIR JOURNEY: TESTIMONIALS

Summary of Position

The Customer Service Supervisor is responsible for leading a team of highly skilled Customer Service Leads, Customer Service Representatives, and Account Representatives. He/ She is primarily responsible for the productivity of the entire department and ensuring that our customer and insurance broker bases are well taken care of. He/ She is also responsible for the quality control of our customer service. This includes incident investigations, paperwork corrections, and communicating with the proper department to ensure measure are taken to correct the quality control issue/ concern.

Job Skills And Requirements:

· Leadership Skills: Customer Service Assistant Manager works directly with our department Manager to assist in keeping their employees motivated, resolve conflicts, and make hard decisions.

· Time Management: Assistant Managers work with multiple Customer Service/ Account Representatives, and assist with creating shift schedules, coordinating employee reviews/trainings, and writing reports. Our Assistant Manager is also responsible for working closely with our customer base daily to help address questions, concerns, and comments. Time management is essential to ensuring everything gets done.

· Analytical Skills: Oversee the hiring new customer service representatives, while using analytical skills to solve problems that may come up during a typical workday.

· Decision-Making Skills: Whether it is dealing with employees, customers, management, or vendors, our Assistant Managers have to make decisions that affect the company as a whole. Having the ability to make hard and fast decisions is crucial to success.

· Speaking and Writing: Customer Service Mangers do a lot of communicating...whether it be in front of group of employees or in a meeting with management. Customer Service Managers might be called upon to write reports, recommendations, or reprimands. Effective verbal communications and written skills are essential in any of these scenarios.

Duties and Responsibilities:

Supervise and communicate with Customer Service/Account Representatives

Facilitate conflict resolutions for Customer Service Team and our customers

Provide input and feedback to corporate leadership on goals and progress.

Prepare and monitor weekly/monthly team meetings

Responsible for submitting hiring requests

Assist in delegating proper COCs distribution

Achieve payroll percentage goal for department

Assist with overseeing the productivity of the department

Ensure the Customer Service team adheres strictly to company goals and standards

Set up and maintain customers in data base

Communicate effectively with customers and co-workers

Answer a high volume of service questions and phone calls

Ensure calls for account set up are processed within the framework of defined protocols, policies, and procedures

Writing and maintaining up-to-date company protocols

Answer pricing questions and write quotes

Assist with coordination of various sales campaigns

Address and resolve customer concerns

Assist Account Representatives and Customer Service/ Sales Assistant with workload when needed

Produce incident reports for requesting companies

Establish and maintain a strong working relationship with insurance brokers

Address and resolve major customer concerns

Monitor the quality control division and ensure customer concerns/ complaints are researched and brought to the appropriate department’s attention.

SOME TRAVEL REQUIRED

Position Requirements:

Excellent customer service and communication skills.

Ability to work independently and effectively in a dynamic and fast-paced environment

Effectively manage and prioritize various projects with minimal supervision.

Minimum 2 years Customer Service Experience

Minimum 1 year Customer Service Supervisory Experience

Educational Requirements:

Minimum 2 years of higher education

Computer Literate

Proficiency with Excel, Word, and Outlook

Compensation Package:

Full-Time Position

$18-$20 per-hour DOE

*Oppportunity for rapid advancement to the Customer Service Manager position

Medical Benefits & 401K Matching

*Applicants must meet the minimum requirements above to apply. OSHS offers of employment are contingent upon the successful outcome of a pre-employment background check and drug screen.