Benefits:

401(k) matching

Health insurance

Paid time off

Vision insurance

Wellness resources

Job Location: Towson, MD

Job Description: The Microsoft Dynamics CRM Technical Lead is responsible for the design, architecture, implementation, and day-to-day management of Microsoft Dynamics CRM solutions. This role ensures system integration, customization, and user support.

Responsibilities:

Serve as the subject matter expert (SME) for Microsoft Dynamics CRM tools and integrations.

Define the logical, technical, and physical architecture of Microsoft Dynamics CRM solutions.

Develop CRM solutions in Microsoft Dynamics, with a focus on the Department of Economic and Workforce Development.

Administer, support, maintain, and monitor the Microsoft Dynamics CRM system, including customizations and configurations.

Develop in Microsoft Dynamics and train others on development practices.

Gather and document requirements from non-technical business users.

Translate business requirements into system requirements and functional design documents.

Collaborate with business analysts, project managers, and technical staff to deliver technical solutions.

Perform data migration tasks to and from the Microsoft Dynamics CRM solution.

Build prototypes and demos of recommended solutions.

Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems.

Provide technical support and training for end users.

Conduct quality assurance and testing to ensure the solution meets user needs.

Support project planning, scheduling, and deployment of CRM features.

Minimum Qualifications:

Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related field.

7 years of experience in the IT industry.

3 years of experience as a technical expert in an IT organization.

3 years of experience developing in Microsoft Dynamics.

Proficiency in Microsoft Dynamics 365 CRM development and customization.

Experience with JavaScript, C#, .NET, and Web Services.

Knowledge of Dynamics 365 APIs and SDKs.

Understanding of CRM solutions.

Experience with SQL, database management, and data migration.

Strong communication and teamwork skills.

Problem-solving ability.

Preferred Qualifications:

Master’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Experience building a CRM solution in Microsoft Dynamics through its full lifecycle.

Knowledge of CRM data modeling, workflows, and user interface customization.

Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps).

Familiarity with Microsoft SharePoint.