Technical Support Engineer
-- ABOUT THE OPPORTUNITY -- We are seeking a skilled IT professional to join our team in providing technical support to our business clients in Southern California. Our technical staff works together to maintain performance and reliability of our clients' network infrastructure and assist end users with all of their business technology needs. Our Technical Support Engineers: - Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment - Install hardware components and software applications - Perform routine computer maintenance and monitoring tasks - Perform basic Microsoft Windows enterprise-level networking tasks on client systems - Assist and instruct client end users on technology use via phone/remote connection and in person - Work under the supervision of a Team Lead to assist with advanced Microsoft Windows enterprise-level networking tasks and higher-level projects on client systems - Utilize management software to accurately provide services and document work - Collaborate with co-workers to share technical knowledge, brainstorm, solutions, and coordinate services for clients Extensive hands-on training for new hires *Schedule - Monday through Friday, 40hrs/week (8-hr workday with 1-hr lunch) *Occasional evening and weekend work as needed (at overtime pay) *Target start date - mid to late September -- REQUIRED QUALIFICATIONS -- - Bachelor's Degree in computer-related major from a nationally accredited college or university - 1-2 Years of Technical Work Experience preferred - Extensive knowledge of computer components and inner workings including motherboards, processors, memory, expansion cards, and peripherals - Extensive knowledge in installing, troubleshooting, and manipulating Microsoft Windows 7/8/10 - Knowledge of local area network technologies including switches, routers, wireless access points, DNS, and DHCP - Knowledge of Windows enterprise-level management including Active Directory, User Accounts, and Roaming Profiles - Ability to learn and apply new technical knowledge/skills quickly, including emerging technologies - Ability to weigh technical knowledge with other factors to make logical judgments about client needs - Ability to interact with and instruct varying levels of end users - Ability to utilize appropriate resources to gain new knowledge - Ability to communicate effectively, both verbally (in person and over the phone) and in writing - Reliable automobile, proof of automobile insurance, and valid driver's license - Ability to lift/carry computer equipment and access computer equipment underneath desks or in cramped spaces -- BENEFITS -- We recognize people as our most valuable asset. Our competitive salary and benefits package includes paid holidays, paid sick/vacation days, medical/dental/vision coverage, life insurance, flexible spending account, 401K plan, profit sharing, and bonuses. We also provide training materials and extra bonus incentives for employees to acquire certifications. -- COMPANY CULTURE -- *Personal, team-oriented, small business environment *Business casual dress - company polo shirts & slacks *Extensive learning opportunities for expanding technical knowledge & expertise across a wide variety of real-world business environments *Monday lunches and company social events -- ABOUT OUR COMPANY -- OnCall IT, Inc. has been helping small and medium businesses in Southern California manage their technology since 2001. Our clients are private companies and government organizations that range in size and industry, but whose common need is IT support for their Windows-based systems. From network design/implementation to daily Help Desk support, we assist our clients with any technology-related issue or project. We help with procurement and serve as technical liaison with vendors, communications providers, and hardware/software manufacturers on behalf of our clients. We monitor and maintain client systems. We also provide online backup and server hosting out of our secure data centers. We believe that tech support is really people support, and our goal is to provide personal and expert assistance to the end users we interact with every day. We support our business clients onsite at their offices, as well as via phone and remote administration from our Help Desk. Our staff is made up of a diverse group of professionals who have strong technical knowledge. More importantly, though, is their ability to communicate technical information to non-technical end users in a clear, patient, and pleasant manner. We pride ourselves in the excellent relationships we have built over the years with our many clients and the trust they put in us to help them run their businesses effectively. *OnCall IT, Inc. is an Equal Opportunity Employer. Employment contingent upon successful completion of background check. Must be eligible to work in this country.