Job Description

Job Description

The Claims Specialist has the responsibility for processing service claims made by the OnPoint warranty service network. The position works closely with the OnPoint Service and Claims Management teams to ensure our network maintains the desired lost cost ratios. Preferably this job will work in the Louisville, KY office but remote applicants will be considered.

Primary Responsibilities:

• Evaluate all new claims, request new data, administer claims adjudication based upon claims logic and rules
• Analyze all claims and identify all risks and ensure processing of all claims as per company policy

Primary Qualifications:

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent or 1-2 years of related experience within Claims
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Strong interpersonal skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Ability to work on complex projects with general direction and minimal guidance

Competencies:

• Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data
• Project Management- Communicates changes and progress; Completes projects on time and budget; Manages project team activities
• Technical Skills- Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others
• Oral Communication- Speaks clearly and persuasively in positive or negative
• Teamwork- Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity -Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Initiative- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

EOE

The above are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

Businesses and consumers wanting to feel connected, protected and cared for rely on OnPoint Warranty and its veteran customer service team. The OnPoint Warranty team has demonstrated experience in connecting brands and consumers through dynamic service experiences designed to reduce risk, increase efficiency, delight customers and improve our client brand’s bottom line.

Our team consists of product service veterans with 65+ years of in-field experience in the manufacturing, insurance, warranty, field service and service management technology verticals, with resumes that span the biggest brands in consumer products and services such as GE, Service Net, AIG, Samsung, Sears, Harbor Freight, and ServicePower.

Company Description

Businesses and consumers wanting to feel connected, protected and cared for rely on OnPoint Warranty and its veteran customer service team. The OnPoint Warranty team has demonstrated experience in connecting brands and consumers through dynamic service experiences designed to reduce risk, increase efficiency, delight customers and improve our client brand’s bottom line.\r\n\r\nOur team consists of product service veterans with 65+ years of in-field experience in the manufacturing, insurance, warranty, field service and service management technology verticals, with resumes that span the biggest brands in consumer products and services such as GE, Service Net, AIG, Samsung, Sears, Harbor Freight, and ServicePower.