Customer Service Representative I - Bilingual - Work From Home
Job Description
BECOME A CALL CENTER REPRESENTATIVE IN A GROWING GLOBAL SUPPLY CHAIN SOLUTION COMPANY!
ABOUT ONPROCESS TECHNOLOGY
OnProcess Technology, a trusted advisor to many of the world’s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies is looking to hire enthusiastic and customer-focused Call Center Agents to join our growing team in the US. We specialize in post-sale value chain, supporting our clients and the global environment by ensuring the safe return of products through our increasingly digitized platforms.
Our call representatives are the face of OnProcess and integral family members. We are not just colleagues, but we support each other and ensure team work and excellence is shared. We also provide great growth and career opportunities, plus the chance to work with an engaged, global team. All our US roles are now fully remote, but you will stay in regular contact with your team through a number of our internal social platforms.
KEY RESPONSIBILITIES
We are looking for full-time, remote, bilingual customer service professionals to work Tuesday - Saturday, 12:00pm EST to 8:30pm EST (two consecutive days off). We offer paid training which is the first three weeks, Monday through Friday; 10:00 a.m. EST to 6:30 p.m. EST
KEY QUALIFICATIONS
COMPUTER REQUIREMENTS:
JOB TYPE: Full-time
BENEFITS:
PHYSICAL & SENSORY REQUIREMENTS:
OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.
Company Description
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. Since our founding in 1998, we’ve helped many of the world’s leading companies optimize post-sale efficiencies, improve revenue and profitability, and deliver exceptional customer experiences. From our early days focused on reverse logistics and asset recovery challenges, OnProcess has been an innovator and pioneer in the development of comprehensive service supply chain optimization programs. Today, our services include everything from revenue enablement, triage and service fulfillment, through reverse logistics, and transportation order management. Using deep subject matter expertise, technology-driven delivery and advanced analytics-based process improvements, we deliver insights, resources and cost-efficiencies our clients could never before achieve, helping them transform business operations. Our comprehensive, industry-specific approach enables us to fully diagnose, address and resolve clients’ most critical service supply chain challenges across technology, broadband, medical, logistics, manufacturing and mobile industries. Through our facilities in Massachusetts, Maine, Bulgaria, Costa Rica and India, we conduct business around the clock in over twenty-six languages. Industry Recognitions: • 2021 Innovation Solution Partner awarded by the Reverse Logistics Association • 2019 Named Top 10 Field Service Solutions by Insights Success • 2018 Silver Golden Bridge Award for Innovation of the Year by OPTech Field Service Manager • 2018 Supply & Demand Chain Executive Top 100 • 2018 Customer Service Outsourcing Provider of the Year (YOY) • 2017 Top 10 Healthcare Supply Chain Management Provider • 2017 One Planet “Innovative Service of the Year” • 2017 Golden Bridge Award • 2017 Most Innovative Service • 2017 Enterprise BMP/BPO in NASSCOM East IT Awards • 2017 Supply & Demand Chain Executive Top 100 • 2017 American Business Award for Executive of the Year • 2017 Number One Supply Chain Management Provider for High-Tech and Telecom Markets • 2017 Silver Stevie Winner for Customer Service Outsourcing of the Year • 2016 Named Silicon Review 50 Best Workplaces • 2016 Winner of “Best in Biz” • 2016 Winner of “Cool Vendor” in Asia/Pacfic • 2016 Named “20 Most Promising Supply Chain Solution Providers” • 2016 Named Supply & Demand Chain Executive Top 100 • 2016 Named “Cool Vendor” in Supply Chain Services by Gartner • 2016 Named to “Winners Circle” in HfS Supply Chain Management as-a-Service • CIOReview “20 Most Promising Supply Chain Solution Providers 2015 & 2016” Ranking • SupplyChainBrain’s 2014 “100 Great Supply Chain Partners” • Supply & Demand Chain Executive Top 100 2015 • STPI Export Awards 2014 – 2015, Kolkata, India