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Customer Service Representative I - Bilingual - Work From Home

OnProcess Technology, Inc.

Customer Service Representative I - Bilingual - Work From Home

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

    BECOME A CALL CENTER REPRESENTATIVE IN A GROWING GLOBAL SUPPLY CHAIN SOLUTION COMPANY!

     

    ABOUT ONPROCESS TECHNOLOGY

    OnProcess Technology, a trusted advisor to many of the world’s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies is looking to hire enthusiastic and customer-focused Call Center Agents to join our growing team in the US. We specialize in post-sale value chain, supporting our clients and the global environment by ensuring the safe return of products through our increasingly digitized platforms.

    Our call representatives are the face of OnProcess and integral family members. We are not just colleagues, but we support each other and ensure team work and excellence is shared. We also provide great growth and career opportunities, plus the chance to work with an engaged, global team. All our US roles are now fully remote, but you will stay in regular contact with your team through a number of our internal social platforms.

    KEY RESPONSIBILITIES

    We are looking for full-time, remote, bilingual customer service professionals to work Tuesday - Saturday, 12:00pm EST to 8:30pm EST (two consecutive days off). We offer paid training which is the first three weeks, Monday through Friday; 10:00 a.m. EST to 6:30 p.m. EST

    • Professionally communicate on inbound and outbound calls, on behalf of OnProcess Technology’s clients.
    • Support reverse logistics, survey efforts, on-boarding, and market research
    • Support the safe return of assets in support of the circular economy
    • Update the Company database with all appropriate information.

    KEY QUALIFICATIONS

    • Must be fluent in Spanish and English comprehension
    • Customer service or hospitality experience, plus a passion for delighting customers
    • Ideally at least six months of call center experience
    • Typing skillset at 25 wpm and strong computer skills
    • Ability to work efficiently and cooperatively
    • Comfort being on camera in meetings
    • Dependable, loyal and trustworthy
    • Takes pride in detail and can troubleshoot independently
    • High School Diploma or equivalent
    • Quiet office space at home

    COMPUTER REQUIREMENTS:

    • Must have a personal computer with appropriate minimum specifications (required for training, OnProcess Technology will provide computer system thereafter)
    • Operating System: Windows 7/Mac 10.1 or better
    • CPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or better
    • Graphics: Direct X 10.0 compatible, 512 Mb minimum graphics memory Ram: 2 Gb RAM minimum
    • Minimum internet bandwidth of 25MB download and 5MB upload
    • Hard wire the computer within 25 feet of a network jack (no Wi-Fi)

    JOB TYPE: Full-time

    BENEFITS:

    • Medical and Dental insurance
    • Pet insurance
    • Flexible spending accounts
    • Retirement saving plans
    • Company sponsored Employment Assistance
    • Training
    • Employee referral bonus

    PHYSICAL & SENSORY REQUIREMENTS:

    • Will perform repeated movements that involve fingers, wrists and hands
    • Constant movement of office machinery such as laptop, printer, paper, folder, headset, etc.
    • Assessment of neatness and accuracy of work presented at all times
    • Remaining in stationery position often sitting or standing for a prolonged period of time
    • Quiet and limited distraction work from home environment

     

    OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

    Company Description

    OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. Since our founding in 1998, we’ve helped many of the world’s leading companies optimize post-sale efficiencies, improve revenue and profitability, and deliver exceptional customer experiences. From our early days focused on reverse logistics and asset recovery challenges, OnProcess has been an innovator and pioneer in the development of comprehensive service supply chain optimization programs. Today, our services include everything from revenue enablement, triage and service fulfillment, through reverse logistics, and transportation order management. Using deep subject matter expertise, technology-driven delivery and advanced analytics-based process improvements, we deliver insights, resources and cost-efficiencies our clients could never before achieve, helping them transform business operations. Our comprehensive, industry-specific approach enables us to fully diagnose, address and resolve clients’ most critical service supply chain challenges across technology, broadband, medical, logistics, manufacturing and mobile industries. Through our facilities in Massachusetts, Maine, Bulgaria, Costa Rica and India, we conduct business around the clock in over twenty-six languages. Industry Recognitions: • 2021 Innovation Solution Partner awarded by the Reverse Logistics Association • 2019 Named Top 10 Field Service Solutions by Insights Success • 2018 Silver Golden Bridge Award for Innovation of the Year by OPTech Field Service Manager • 2018 Supply & Demand Chain Executive Top 100 • 2018 Customer Service Outsourcing Provider of the Year (YOY) • 2017 Top 10 Healthcare Supply Chain Management Provider • 2017 One Planet “Innovative Service of the Year” • 2017 Golden Bridge Award • 2017 Most Innovative Service • 2017 Enterprise BMP/BPO in NASSCOM East IT Awards • 2017 Supply & Demand Chain Executive Top 100 • 2017 American Business Award for Executive of the Year • 2017 Number One Supply Chain Management Provider for High-Tech and Telecom Markets • 2017 Silver Stevie Winner for Customer Service Outsourcing of the Year • 2016 Named Silicon Review 50 Best Workplaces • 2016 Winner of “Best in Biz” • 2016 Winner of “Cool Vendor” in Asia/Pacfic • 2016 Named “20 Most Promising Supply Chain Solution Providers” • 2016 Named Supply & Demand Chain Executive Top 100 • 2016 Named “Cool Vendor” in Supply Chain Services by Gartner • 2016 Named to “Winners Circle” in HfS Supply Chain Management as-a-Service • CIOReview “20 Most Promising Supply Chain Solution Providers 2015 & 2016” Ranking • SupplyChainBrain’s 2014 “100 Great Supply Chain Partners” • Supply & Demand Chain Executive Top 100 2015 • STPI Export Awards 2014 – 2015, Kolkata, India