Job Description

Onboarding Specialist

As an Onboarding Specialist, you will lead churches of all sizes through onboarding and early adoption of Tithe.ly. This includes hosting webinars, conducting 1:1 video calls, and supporting customers via email and chat. You’ll empower churches to fully adopt the platform, driving meaningful outcomes and building strong relationships that lead to long-term success and customer advocacy.

Primary Responsibilities of the Role

• Lead churches through a successful launch across Tithe.ly products, including Giving, Apps, ChMS, Sites, and add-ons.
• Provide high-touch, time-bound 1:1 onboarding and care for assigned accounts.
• Support onboarding through a mix of:
  • 1:1 video meetings
  • Phone calls
  • Email and inbox support
• Webinars and other onboarding activities as needed
• Support retention efforts by engaging customers who are at risk of cancellation.
• Position and sell Premium Onboarding for customers who want continued, guided high-touch support.
• Coordinate smooth handoffs to long-term or lifetime care services for high-value customers.
• Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics.
• Track and manage onboarding accounts efficiently using tools such as HubSpot, Zendesk, and ChurnZero.

Qualifications

A Successful Candidate Will:

• Communicate Effectively by actively listening to others and adapting your approach to fit your audience.
• Be Action Oriented and step in confidently to handle tough situations.
• Have Interpersonal Savvy , relating openly and comfortably with people from diverse backgrounds
• Be a Nimble Learner who quickly adapts when facing new situations.
• Be Tech Savvy by readily learning and adopting new technologies.

Technical Qualifications

Required:

• Experience in a customer-facing role
• ​​​​​​​Experience leading live customer interactions via video, phone, or chat.

Preferred:

• Customer Success experience in a SaaS environment.
• Experience with church management systems (ChMS), giving platforms, or related technology.
• Experience supporting retention or upselling premium services.
• ​​​​​​​Experience hosting webinars or group trainings.

Office Requirements:

• We are a fully distributed team (100% remote) with travel required 1-2 times per year.
• A stable work environment with designated workspace and access to high-speed internet.
• US-based and legally able to work full time in the US. Sponsorships are not available at this time.

Additional Information

The starting salary for this position is between $23-$25/hr

Benefits

Health, dental, and vision coverage for you and your family, life and disability insurance, retirement matching, paid time off, and more. We’re committed to taking great care of the people who make our mission possible