Job Description

Once Upon a Child is the largest national franchise specializing in reselling gently used kids’ items. Our brand is designed specifically to meet the needs of parents and families who are looking to buy and sell safe, gently used, high-quality infant and children’s clothing, shoes, toys, books, equipment and accessories at a sensible price.

Are you interested in joining a team that is working to reduce our carbon footprint and support economical and environmentally conscious consumers? Are you ready to demonstrate your previous retail experience and expand upon your current skill set? Do you enjoy working as a team and collaborating on new ideas to create efficiencies? If so, you’ve found the right place! The Once Upon a Child store in Rancho Cucamonga, CA is looking for Customer Experience Associates to help promote all aspects of the business including but not limited to buying, selling, pricing, and merchandising. Promote a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner. Assist store management in daily store operations, including the buying of used merchandise.

PERKS

Flexible hours/shifts (shifts also available while the kids are in school)

Associate store discounts

Productivity incentives

Fun work environment

MAJOR AREAS OF RESPONSIBILITY

Exhibit appropriate selling and buying behaviors. Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.

Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.

Buy used product, reinforcing the customers’ purchases and sales to the store. Invite customer to return to the store to buy, sell, or trade and promote image of the store concept.

Price and ticket items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.

Develop proficiency in operating computerized Point of Sale (POS) and sales tracking system for all sales transactions, buys, returns, etc.

Achieve personal and store sales goals by applying sound customer service and sales protocol.

QUALIFICATIONS

Prior retail experience preferred in similar product lines, but willing to train the right candidate.

Proven customer service skills required.

Ability to work well as a team member, accept constructive feedback, and follow directions.

Excellent communication and interpersonal skills.

Sales and goal driven.

PHYSICAL REQUIREMENTS

Ability to stand and walk for long periods of time, up to 8 hours a day.

Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member or cart/dolly.

Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.

Exposure to typical retail environment conditions and noise levels.

Able to operate a computerized sales terminal.