Job Description

Growing company seeking highly motivated, compassionate, and driven individual. The ideal candidate should be personable, energetic, able to communicate in a professional manner, and strive to provide excellent customer service. Professionalism is of utmost importance.

POSITION RESPONSIBILITIES:

· Ability to effectively triage, high volume, inbound patient calls

· Ensure proper processes are followed to provide excellent patient communication

· Awareness of production standards including: minimal call hold time, patient satisfaction, and payment receipt

· Ability to make outbound calls, in an effort to collect outstanding balances, using gentle/non-aggressive practices

· Ability to make outbound insurance payor calls; to research outstanding claims and resolve claim discrepancies

· Desire to exceed customer service expectations

· Experience working in a fast paced, customer driven environment

· Strong organizational skills with attention to detail

· Team-oriented with a pleasant personality and disposition

· Ability to manage multiple tasks simultaneously

· Accurate data entry

· Ability to treat patients and co-workers respectfully

· Initiative with a positive attitude

· Strong preference to individuals with medical billing experience

· Experience with Medical Manager preferred, but not required

· Proficient in Microsoft Office, typing 35 wpm, and 10-key preferred

· Various duties as assigned by the Call Center Leadership team

EXPERIENCE:

• Call Center: 1 year (preferred)
• Healthcare: 1 year (preferred)

EDUCATION:

· High School Diploma or equivalent required

SCHEDULE:

• Full Time | 8 Hour Shift | Monday to Friday
• Additional hours TBD, based on business needs

WORK AUTHORIZATION:

• United States (Required)

REQUIRED TRAVEL:

• < 5% (no expected travel for this position)

WORK LOCATION:

• In Office | remote work unavailable

COMMUNICATION METHOD(S) USED:

• Email
• Phone

Company Description

Oncospark and its affiliated companies are engaged in the business of Revenue Cycle for many years. With combined experience of more than 50 years in the medical billing industry, its founders have demonstrated success in growing multiple companies in Back Office processing. Oncospark helps its clients collect on more than $ 100 million in revenue each year.