The Field Support Engineer is the primary technical resource for the Company's field sales force. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for actively driving and managing the technology evaluation state of the sales process.

• Provide demos, evaluations, customer training, and pre- and post-sales technical support
• Maintain an expert level of product knowledge and customer applications
• Articulate technology and product positioning to both business and technical users
• Listen, understand, and convey customer requirements to both sales and development engineering staff
• technical product training at targeted customer accounts
• Travel up to 50% to project sites to perform start-up, integration, and technical product training at targeted customer accounts

Requirements:

• Ability to successfully solve anomalies in IP networks, RF transmission and wireless networking, using the diagnostic tools available
• Ability to solve highly complex technical problems involving networks, software, and hardware troubleshooting
• Demonstrated ability in electronic equipment and computer hardware and software, including office and technical applications, Linux
• Bachelor's degree or equivalent in electrical, mechanical, or other relevant engineering discipline with a special focus in RF design, with a master's degree preferred
• Requires a minimum of eight (5) to (8) years of proven work experience with hands-on experience in systems level software and hardware, technical problem-solving techniques, and the ability to deliver excellent customer experience